direct support provider resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking and reliable with strong ability in learning new task and Offering assistance Highly organized, proactive and punctual with team-oriented mentality.

Flexible hard worker ready to learn and contribute to team success.

  • Positive Attitude and Energetic
  • Reliable and Punctual
  • Appointment Scheduling
  • Computer Proficiency
  • Call Answering and Routing
  • Team Collaboration
  • Technologically Savvy
Front Desk Receptionist, 10/2016 - 09/2020
Goodwill Of The Great Plains Storm Lake, IA,
  • Operated cash register efficiently, making correct customer change and performing cash and receipt reconciliation.
  • Cleaned and maintained dining room during and after each meal service.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
  • Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
  • Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Completed basic bookkeeping and document filing.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled appointments and maintained and updated appointment calendars.
Pharmacy Technician, 03/2016 - 06/2018
Encompass Health Corp. Clermont, FL,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Used 8-point check system to verify labeled prescriptions.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Dietary Aide, 11/2007 - 03/2015
Guardian Pharmacy Ankeny, IA,
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Stocked food and other supplies for main kitchen and units as needed.
  • Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
  • Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
  • Received, stored and distributed food and supplies promptly, checking orders for accuracy.
  • Delivered designated trays and supplies to patients as scheduled.
Dispatcher, 05/2020 - Current
Santa Fe Care Center Santa Fe, NM,
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reported delays, accidents or other traffic and transportation situations.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Education and Training
High School Diploma: , Expected in 06/2007
Firestone High School - Akron, OH
Status -
Associate of Applied Science: Environmental Science, Expected in
Walsh University - Canton, OH
Status -

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Resume Overview

School Attended

  • Firestone High School
  • Walsh University

Job Titles Held:

  • Front Desk Receptionist
  • Pharmacy Technician
  • Dietary Aide
  • Dispatcher


  • High School Diploma
  • Associate of Applied Science

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