Direct Support Professional Resume Example

Vehicle Service Technician: Thoroughly stocked ambulances with medical supplies, as well as stocking and memorizing drug bags, trauma bags, intubation kits, pediatric kits and decontamination protocol.

General Cleaning: Sweeping, decontamination of blood, feces, bed bugs lice etc. Maintenance and stocking of the supply room, disposing of biohazards and linen.

Customer service: Helping and serving paramedics and EMTS with equipment, and supplies needed throughout the day.

• Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
• Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
• Supported animal health by keeping all areas clean, neat and properly sanitized.
• Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
• Unloaded and organized supplies and product inventory to maximize team efficiency.
• Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
• Laundered soiled animal bedding immediately to reduce infection, using appropriate chemicals.
• Washed, groomed and trimmed each animal to enhance coat health.
• Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
• Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
• Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
• Developed long-term relationships with clients and bonded with animals through regular contact.

• Provided assistance with purchases, locating items and signing up for rewards programs.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Resolved issues regarding customer complaints and escalated worsening concerns to managerfor remediation.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Processed customer payments quickly and returned exact change and receipts.
• Trained new team members in cash register operation, stock procedures and customer service.