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Direct Support Professional Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • First Aid and Safety
  • Meal Planning and Preparation
  • Medication Administration
  • Cleaning
  • Meal Preparation
  • Bathing
  • Patient Bathing
  • Administering Medication
  • Developmental Disabilities
  • Emotional Support
  • Direct Patient Care
  • Cooking meals
  • Errands
  • Light cleaning
  • Employee hiring and retention
  • Schedule Management
  • Wound care maintenance
Work History
Direct Support Professional, 09/2019 to 09/2021
Common Spirit West Livingston, TX,
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands and household chores.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom, Action and Action to support bladder and bowel relief requirements.
  • Maintained entire family's schedule and organized events.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
RSS, 07/2016 to 08/2019
Tractor Supply Fairview, TN,
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Store Manager, 10/2009 to 05/2015
Caseys General Stores Inc City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Analyzed and interpreted store trends to facilitate planning.
Education
Bachelor Of Applied Arts: Business Management, Expected in 09/2012
to
University of Phoenix Online - Tempe, AZ
GPA:
Associates In Accounting: Accounting, Expected in 05/2010
to
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended
  • University of Phoenix Online
  • University of Phoenix
Job Titles Held:
  • Direct Support Professional
  • RSS
  • Store Manager
Degrees
  • Bachelor Of Applied Arts
  • Associates In Accounting