direct support professional resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Productively organized and dedicated self-starter, who takes initiative, can multitask, work cooperatively with others, and is always willing to listen.
Efficient and Detail-Oriented
Upbeat and Positive Personality
Interpretation and Translation Services
Courteous with Strong Service Mindset
Data Entry and Maintenance
Customer Experience
Customer Data Confidentiality
Cultural Awareness
Computer Proficiency
Skilled in Microsoft Office
Critical Thinking
Education
Essex County CollegeNewark, NJExpected in 06/2022 ā āAssociate of Science:General Science - GPA:
Achievers University, Nigeria.Ondo State, Expected in 11/2016 ā āBachelor of Arts:Business Administration - GPA:
Osun State Polytechnic, OsunExpected in 03/2006 ā āBachelor of Accountancy:Accounting - GPA:
Osun State Polytechnic, OsunExpected in 04/2004 ā āAssociate of Arts:Accounting - GPA:
Certifications
Professional Membership:
Nigerian Institute of Management (Graduate Member) 2008
Nigerian Institute of Management (Associate Member) 2012
Work History
The Arc Of The Quad City Area - Direct Support Professional Moline, IL, 12/2019 - Current
Assisted disabled clients to support independence and well-being.
Maintained clean, safe and well-organized patient environment.
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Supervised daily activities and provided assistance to staff.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Developed rapport to create safe and trusting environment for care.
Assisted patients adjusting to hospital procedures using highly structured settings.
Monitored clients' overall health and well-being and noted significant changes.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Completed regular check-ins and progress report for each client.
Recorded status and duties completed in logbooks for management.
Entrusted to handle confidential and sensitive situations in professional matter.
Handled incoming mail, bills and invoices and completed appropriate actions.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Transported individuals to events and activities, medical appointments and shopping trips.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
The Arc Of The Quad City Area - Direct Support Professional Rock Island, IL, 07/2018 - 12/2019
Administered medication as directed by physician.
Led patient or group recreational activities for enhanced patient outcomes.
Assisted with daily living activities, running errands and household chores.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Provided compassionate and patient-focused care to cultivate well-being.
Entrusted to handle confidential and sensitive situations in professional matter.
Scheduled daily and weekly care hours for client caseload.
Handled incoming mail, bills and invoices and completed appropriate actions.
Amazon - Amazon Associate City, STATE, 04/2017 - 06/2018
Worked varied hours, days, nights and weekends as business needs dictate.
Managed customer relations and customer service through daily communication and interaction.
Maximized customer interactions by promptly identifying needs and wants.
Increased customer satisfaction significantly within department.
Collected, arranged and input information into database system.
Gathered, organized and input information into digital database.
Observed packing operations to verify conformance to specifications.
Standard Chartered Bank - Trade Operation Customer Service City, STATE, 12/2009 - 12/2016
Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
Described product and service details to customers to provide information on benefits and advantages.
Developed working relationships with internal and external customers while assisting with account management duties.
Explained online self-help options to customers to promote additional and after-hours support choices.
Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
Monitored phone, fax and electronic database systems for incoming customer inquiries.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Received payment information from customers and implemented it carefully into system to alleviate errors.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Maintained financial accounts by processing customer adjustments.
Receiving and posting of customer instruction for transfer of Cash and Payment
Receiving and posting of Inter Bank transfer through RTGS
Posting of Cash Inflow through NEFT
Maintained comprehensive register for all products
Ensured 100% alert to the risk of money laundering and assist in the bankās effort in combating it
Created and maintained a compliance culture
Retained existing business, Increased business volumes, and Risk Management Control
Ensured that errors do not arise from transaction processing
Ensured transactions are processed within SLA and in line with local and international regulations
Receiving and Collating of incoming documents for processing from all branches
Processing of Final Exchange Control Document (FECD)
Authorized Checker for all Processed transactions to Hub
Collation of Processed transaction advice to Clients
PAAR processing for Bills for Collection and non valid transactions
Document scanning and registering on NTO for Bills and non valid
Non valid document handling
Receiving and registering of all documents on the hard copy register
PAAR amendment for Bills of exchange and Non valid transaction.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.