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direct support professional resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Energetic, motivated person with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.

Skills
  • Compassionate client care
  • Knowledge of state regulations
  • Client documentation
  • Case management experience
  • Team leadership and supervision
  • First Aid/CPR
  • Customer service
Experience
05/2020 to Current
Direct Support Professional Systems Unlimited Monticello, MN,
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered relationship with client, providing companionship and counseling.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Transported clients to doctor's appointments and other related errands.
  • Administered necessary medications as directed by care plan.
  • Documented client progress in charts and logbooks.
  • Supervised medication administration, personal hygiene and other activities of daily living.
09/2019 to 05/2020
Crew Trainer Aegion Corp Mcgregor, TX,
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
03/2018 to 09/2019
Cashier Universal Health Services San Antonio, TX,
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
04/2017 to 03/2018
Crew Member Checkers Drive-In Restaurants, Inc. Altamonte Springs, FL,
  • Drove team success by completing assigned task quickly and accurately.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Quickly and efficiently processed payments and made accurate change.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Portioned and packaged take-out foods for customers.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Cleaned food preparation areas, cooking surfaces and utensils.
Education and Training
Expected in 05/2020 to to
High School Diploma:
Missouri Valley High School - Missouri Valley, IA
GPA:
Certifications
  • First Aid/CPR

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Resume Overview

School Attended

  • Missouri Valley High School

Job Titles Held:

  • Direct Support Professional
  • Crew Trainer
  • Cashier
  • Crew Member

Degrees

  • High School Diploma

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