LiveCareer-Resume

direct support professional resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Versatile Front Desk offering 2 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.

Skills
  • Teamwork, customer service, critical thinking, adaptability.
  • Critical thinking
  • Clients
  • Client
  • Customer service
  • Filling
  • Front office
  • Leadership
  • Office
  • Problem solving
  • Teamwork
  • Time management
  • Typing
Experience
Direct Support Professional, 01/2021 - Current
Systems Unlimited Iowa City, IA,
  • Improved patient outlook and daily living through compassionate care.
  • Documented client progress in charts and logbooks.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high proteins.
  • Reported concerns to supervisor to maintain optimal care for all client needs.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Assisted patients with bladder and bowel needs by helping to restroom.
Front Office Assistant, 06/2020 - 01/2021
Osf Healthcare Streator, IL,

Front Office:

  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Maintained front office cleanliness and organized supplies
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Housekeeper:

  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Front Desk Associate, 10/2019 - 03/2020
Summa Western Reserve Hospital Tallmadge, OH,
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Fielded customer complaints and rectified issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Trained newly hired employees on front desk procedures and business operations.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Education and Training
Associate of Arts: Accounting and Finance, Expected in 2023
-
Caldwell Community College And Technical Institute - Hudson, NC,
GPA:
Status -
Associate of Science: Business Administration, Expected in 05/2023
-
Caldwell Community College And Technical Institute - Hudson, NC
GPA:
Status -
High School Diploma: , Expected in 2019
-
Lumpkin County High School - Dahlonega, GA
GPA:
Status -
Accomplishments
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Commended for having a perfect attendance record while working as a housekeeper.
  • Promoted to Team Leader after 2 months of employment.
  • Created highly effective new cleaning routine that significantly impacted efficiency and improved operations.
  • Consistently maintained high client satisfaction ratings.
Activities and Honors
  • Honor Graduate
  • FBLA
  • FFA
  • National Honor Society for High School
  • National Honor Society for College
Certifications
  • Personal Care Aide (PCA)
  • Abuse and Neglect Training
  • BBP/Infection Control
  • Microsoft Office Specialist
  • National Suicide Prevention Certification
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Resume Overview

School Attended

  • Caldwell Community College And Technical Institute
  • Caldwell Community College And Technical Institute
  • Lumpkin County High School

Job Titles Held:

  • Direct Support Professional
  • Front Office Assistant
  • Front Desk Associate

Degrees

  • Associate of Arts
  • Associate of Science
  • High School Diploma

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