direct support professional resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Well rounded, resourceful, and passionate professional with a strong background in providing exceptional customer service. Offering nearly 10 years of outstanding customer service and clerical work, with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Thriving in both team based and Independent settings. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Outgoing and friendly with strong drive to succeed, meeting tight deadlines every time.

  • Troubleshooting and Maintenance
  • Technologically savvy
  • Adaptive team player
  • Clerical support
  • Technical proficiency in both Windows and Mac OS.
  • Trained in De-escalation techniques.
  • Computer maintenance
  • Service desk support
  • Writing reports
  • CAD software proficiency
  • Resourceful
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Adobe software (Illustrator,Photoshop,Lightroom,)
  • Art styles and techniques
  • MS Office
  • Branding techniques
  • Digital illustration
  • Game art
  • Quality Assurance
01/2018 to 02/2019 Direct Support Professional One Vision | Hampton, IA,
  • Kept detailed records of patient care, Individual progress, medication administration and changes in health or other conditions.
  • Recorded client status progress and challenges in logbooks and reports.
  • Built strong and trusting rapport with clients and loved ones.
  • Partnered with interdisciplinary teams to implement care plans.
  • Assisted client with personal hygiene, mobility and transportation.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Supervised medication administration, personal hygiene and other activities of daily living.
03/2021 to 01/2022 Correctional Officer State Of Iowa | Council Bluffs, IA,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Prioritized and organized tasks to efficiently accomplish department goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handled delegated tasks.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Recommended treatment strategies and diagnostic efforts to enhance inmate well-being.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Processed incoming inmates and arrestees and compiled arrest packages, including arrest and booking documentation, fingerprints, mug shots and medical history.
  • Developed and continuously improved digital filing and document management protocols.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
02/2019 to Current Campus Safety Officer Blue Ridge Healthcare System, Inc.. | Morganton, NC,
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Created and updated spreadsheets to track and report data.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to individuals when face-to-face or through phone conversations.
  • Improved operations by working with team members and staff to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Responded to emergency calls regarding illnesses, accidents and disturbances.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Education and Training
Expected in 2017 to to | Canterbury Christ Church University, Canterbury, England, GPA:
  • Completed coursework in History and Language.
Expected in 08/2018 to to Bachelor of Arts | Studio Arts And Art Therapy Cazenovia College, Cazenovia, NY GPA:
  • Minor in Art Therapy
  • Completed coursework in Illustration, Design and photography.
  • Phase one Police Academy - 18 College credits.
  • Featured in a Publication "Stone Canoe" for Senior Exhibition.
  • Featured in Art Rage Gallery, Syracuse, 2015, as an Artist Assistant for Consuelo Jimenez Underwood.

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Resume Overview

School Attended

  • Canterbury Christ Church University
  • Cazenovia College

Job Titles Held:

  • Direct Support Professional
  • Correctional Officer
  • Campus Safety Officer


  • Bachelor of Arts

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