direct support professional resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

I am motivated and diverse in many area's and always looking to continuously broadening and challenging myself in all things. I always have more to learn but i am perfect at being genuine,kind, and respectful to all others.

I will work hard at anything i do and always be better then i was the days before. I am patient organized and open to criticism and sugge

  • Client Records Management
  • Incapacitation care
  • Caring Companionship
  • Clear Communication
  • Team Collaboration
  • Service Documentation
  • Care Planning
  • Attentive to People
  • Problem Identification
  • Personal Service
  • CPR Certification
  • Progress Tracking
  • First Aid Certification
  • Relationship Building
  • Time Management
  • Decision Making
  • Client Documentation
  • Community Activities
  • Compassionate Client Care
  • Crisis Management
  • Behavior Redirection
  • Care Plan Management
  • Health Services
Direct Support Professional, 10/2017 to 11/2021
Supportive Concepts For FamiliesReading, PA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted individuals in learning and developing new skills.
  • Used approved crisis intervention techniques in emergency situations.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted client with personal hygiene, mobility and transportation.
Sales Associate, 02/2009 to 12/2011
Williams Bros. Health CareNew Albany, IN,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Obtained signatures for financial documents and internal and external invoices.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
Manager, 12/2008 to 01/2011
Jbs UsaArcadia, WI,
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assessed reports and adjusted workflows to realign with targets.
  • Helped employees accomplish tasks during peak periods.
  • Cross-trained in every store role to maximize operational knowledge.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Managed inventory and ordered new products when inventory was running low.
Office Assistant, 06/2006 to 11/2008
State Of North DakotaNorth East, ND,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered phone calls and welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Assisted with event planning through meeting room preparation, catering arrangements and invitation distribution.
  • Conducted office inventory checks and requested restock of supplies.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
Education and Training
Associate of Science: Medical Coding And Billing Programming , Expected in 09/2022 to Springfield Technical Community College - Springfield, MA
GED: , Expected in 11/2008 to New England Farmworkers Council - Springfield, MA,

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Resume Overview

School Attended

  • Springfield Technical Community College
  • New England Farmworkers Council

Job Titles Held:

  • Direct Support Professional
  • Sales Associate
  • Manager
  • Office Assistant


  • Associate of Science
  • GED

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