Direct Support Professional with management experience and exceptional people skills. Versed in Retail and Office setting. Desires a challenging role as a Assistant Manager. Customer-service focused, dedicated, dependable, and flexible. Authorized to work in the US for any employer.
Excel in customer service
Proficiency in clerical work
Training and development
Opening & closing store
Care and Compassion
Worked with individuals with intellectual and mental disabilities.
Improved on helping with customer's daily lives.
Abitliy to speak with customers on a daily basis from different areas around the country.
Passing 6 of 6 PMON test during training & getting multiple praise calls for taking the time to assist the customers.
11/2016 to Current
Direct Support Professional/CRMALiving Innovations － Machias, ME
Assist and support individuals with mental and intellectual disabilities.
During Community Support, Transport the individual(s) that was scheduled and take them to exercise, learn to grocery shop and make healthy food choices, community activites, and community lunches.
As well as money management, learning skills, volunteer work, and job applications if able to work.
During Home Support, the individual would need assistance on learning to live alone.
Assist with cooking and cleaning.
Responable for helping individuals with getting dressed, personal hygiene, and mobility.
Documented everything that was done with the individual.
Improved their overall well being.
02/2016 to 07/2016
ScribeScribe America － Calais, ME
Assisted Emergency Room
doctors with patient charting.
Consulted doctors when patient tests
Consulted doctors when a new patient would arrive and what the concern was.
Documented phone calls between doctors/nurses.
Monitored patients via monitor and advised the doctor if there was a change.
12/2015 to 07/2016
Cashier/CookThe Whiting Store － Whiting , ME
Offered fast friendly service,
Documented proper paperwork for evening
Cleaned store, and operated register.
10/2015 to 11/2015
CashierCigarette Shopper － Machias, ME
Offered fast & friendly service
Completed nightly paperwork
08/2015 to 10/2015
Customer Service ReprestativeSprint － Blountville, TN
Inbound call center,
with billing questions, tech support, setting up new service, adding
lines to existing accounts, and cancelling accounts.
Identified billing errors
Resolved any questions or concerns
01/2015 to 08/2015
Customer Service RepresentativeCentury Link － Johnson City, TN
Inbound call center,
with billing questions, tech support, setting up new service &
assisted with move orders.
Researched and identified any billing errors
Resolved any questions and concerns
06/2014 to 11/2014
Shift ManagerBojangles － Piney Flats, TN
Trained new employees,
opening & closing the store
Handling deposits and completing transactions at the bank
Resolving any questions or concerns customers may have
Documented the totals for the shift
05/2014 to 09/2012
Training Coordinator, Cashier, Department Manager, Pharmacy TechnicianWalmart － Calais, ME
Provide service to customer
Ensure merchandise was stocked and shelves
Ensured proper ordering of merchandise
Ensured merchandise was properly priced
Changed price labels when needed
Scanning of merchandise
Worked closely with HR business partners to
facilitate year-end talent reviews and articulate team strengths.
Created job descriptions to attract a
targeted talent pool within the market wage range.
Assessed employee performance and issued
Worked on 401(k) administration, FMLA and
workers' compensation claims and benefits.
Managed over multiple personnel files
according to policy and federal and state law and regulations.
Explained human resources policies and
procedures to all employees.
Offered consistent payroll disbursement
with accurate record keeping of employee PTO and vacation accruals.
Managed communication regarding employee
orientation and open enrollment for benefits.
Helped training and development staff with
all aspects of training coordination. '
Assisted customer service with inbound and
outbound calls regarding all HR inquiries.
Resolved personnel issues regarding human
resources matters needing clarification, submissions and corrections.
Ran queries and reports through the ADP
Organized employee schedules, department phone lists.
Executed cash transactions quickly and
Greeted all customers.
Handled products and equipment in
accordance with safety and sanitation guidelines.
Conducted price checks for cashiers and
Assisted customers with getting medications
Ensured the right prescription was filled
08/2010 to 06/2011
Patient Account RepresentativeMSHA － Johnson City, TN
Issued refunds to patients and insurance
Worked in Excel to create a spreadsheet of
patient's account information
Operated on multiple computer screens at
Worked in a group to complete all the tasks
that needed to be completed.