Direct Support Professional Resume Example Mcclellan Board And Care

DIRECT SUPPORT PROFESSIONAL

Summary

Devoted to helping patients living with mental illnesses adapt to hospital environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Client safety and first aid
Customer service
First Aid/CPR
[Spanish] translation

Meticulous and organized
Flexible
Tech-savvy

Experience

McClellan Board and Care | Bakersfield, CADirect Support Professional03/2020 - Current

Supervised and supported activities of daily living such as medication administration and personal hygiene.
Worked to improve patient outlook and daily living through compassionate care.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Completed data entries in charts and logbooks to document client progress.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Administered all necessary medications as directed by care plan.
Maintained clean and well-organized environment to promote client happiness and safety.
Prevented patient injuries by providing necessary restraints and appropriate supports.

H&r Block Inc. | Lamont, CaliforniaReceptionist 01/2020 - 03/2020

Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Prepared, compiled and filed documents as well as reports presented to various parties.
Took accurate messages for staff and management to facilitate open and speedy communication.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained daily calendars, set appointments with clients and planned daily office events.
Kept reception area clean and neat to give visitors positive first impression

Mireya's Wireless | Lamont, CaliforniaSales Associate08/2019 - 12/2019

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Tilly's | Tejón Ranch, CARetail Sales Associate07/2018 - 04/2019

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Worked with off-site locations to find desired items for customers.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Initiated friendly conversation with each customer to determine level of assistance required.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Maintained current store, product and promotional knowledge to drive consistent sales.
Assisted in ringing up sales at registers and bagging merchandise.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.

Education and Training

California State University - Bakersfield | Bakersfield, CASome College (No Degree) in Criminal Justice

Resume Overview

Companies Worked For:

McClellan Board and Care
H&r Block Inc.
Mireya's Wireless
Tilly's

School Attended

California State University - Bakersfield

Job Titles Held:

Direct Support Professional
Receptionist
Sales Associate
Retail Sales Associate

Degrees

Some College (No Degree) in Criminal Justice

Direct Support Professional Resume Example

Resume Score: 80%

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