LiveCareer-Resume

direct support professional resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Supportive Personality
  • Social Perceptiveness
  • Team Collaboration
  • Caring Companionship
  • Problem Identification
  • Clear Communication
  • Attentive to People
  • Physical Stamina
  • Critical Thinking
  • Prioritization and Time Management
  • Courteous and Professional
  • Research and Data Analysis
  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Attention to Detail
  • Behavior Redirection
  • Compassionate Client Care
  • Reliable and Punctual
  • Dependable and Responsible
  • Respectful and Compassionate
  • Keenness of Insight
  • Technologically Savvy
  • Conflict Management
Education and Training
Adult Education Program At Montgomery College 11002 Veirs Mill Rd, Wheaton, MD 20902 , Expected in 06/2012 GED : - GPA :
Experience
Bayada Home Health Care - Direct Support Professional
Lehighton, PA, 03/2016 - 04/XXX1
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Used approved crisis intervention techniques in emergency situations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.
Firstservice Residential - Front Desk Receptionist
Albany, CA, 02/2014 - 01/2016
Jessica
  • Input customer data into reservation systems and updated to reflect room changes.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Explained policies and procedures to visitors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Collated, bound and stored computer-generated reports.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Used company badging system to create badges for new employees and visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Five Star Quality Care, Inc. - Caregiver
Dover, DE, 01/2012 - 12/2013
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained detailed records of services performed on clients.
  • Followed safe lifting and transferring techniques to transport residents.
  • Laundered clothing and bedding to prevent infection.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Supported bathing, dressing and personal care needs.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Built strong and trusting rapport with clients and loved ones.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Recorded client status progress and challenges in logbooks and reports.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Instructed family members on how to provide bedside care.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

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Resume Overview

School Attended

  • Adult Education Program At Montgomery College

Job Titles Held:

  • Direct Support Professional
  • Front Desk Receptionist
  • Caregiver

Degrees

  • GED

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