direct support professional resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Attentive Cosmetologist with 25 years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Direct Support Professional, 12/2022 to Current
Options Residential, Inc.Bloomington, MN,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
Cosmetologist, 02/2002 to Current
Boyne ResortsHarbor Springs, MI,
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Maintained relationships with 20long-term clients while handling up to 15 walk-in appointments daily.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Examined hair texture and condition to determine appropriate treatment.
  • Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Cut and styled natural, artificial, colored or textured hair.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Viewed and analyzed skin to recommend individualized treatment.
  • Responded to customer inquiries by phone, email and in person.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Housekeeping Room Attendant, 06/2022 to 07/2022
Sanctuary Camelback MountainParadise Valley, AZ,
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Attended to 20 guest rooms by sweeping, mopping and vacuuming.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Used disinfecting cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Used sanitizing cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Home Health Aide, 05/2020 to 02/2021
Five Star Quality Care, Inc.Boston, MA,
  • Assisted clients with bathing, dressing and incontinence care.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Managed patient transportation and appointment scheduling.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved patient outlook and daily living through compassionate care.
  • Delivered respite for patient's family and caregivers.
  • Tracked and reported clients' progress based on observations and conversations.
  • Recognized emergency situations and implemented appropriate procedures.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Documented care provided and submitted notes to supervisor.
  • Helped client with medication self-administration.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Planned optimal meals based on established nutritional plans.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Administered prescribed medications under direction from physician.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Education and Training
Phlebotomy technician: , Expected in 10/2021 to Big Apple Traing - New York,
: Nursing Asssistant Aide, Expected in 03/2021 to Big Apple Training - New York ,
: , Expected in 09/1997 to Marie’s School of Beauty Culture And Cosmetology - Jamaica West Indies ,
High School Diploma: , Expected in 08/1992 to Yallahs High School - Jamaica West Indies ,

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Resume Overview

School Attended

  • Big Apple Traing
  • Big Apple Training
  • Marie’s School of Beauty Culture And Cosmetology
  • Yallahs High School

Job Titles Held:

  • Direct Support Professional
  • Cosmetologist
  • Housekeeping Room Attendant
  • Home Health Aide


  • Phlebotomy technician
  • High School Diploma

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