Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

To obtain a position of responsibilities which will provide the opportunity of career growth and to not only gain useful experience,but to become an irreplaceable asset to your organization.

  • Behavior redirection
  • Case management experience
  • Medication administration
  • Spreadsheet management
  • Coordination skills
  • Updating computer records
  • Microsoft (Word, Outlook, Excel, Office)
  • Typing 35 WPM
  • Claims resolution
  • Computer technology
  • Medical terminology, filing, appointment scheduling, and creating and main
07/2017 to Current Direct Support Professional Mrci Worksource | Eagan, MN,
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Tracked and reported clients' progress based on observations and conversations.
  • Administered necessary medications as directed by care plan.
  • Documented client progress in charts and logbooks.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Improved patient outlook and daily living through compassionate care.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Transported clients to doctor's appointments and other related errands.
  • Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
09/2019 to 02/2021 Claims Representative Chubb | Home City, AZ,
  • Negotiated settlements for uncomplicated claims in accordance with actual company liability.
  • Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
  • Verified details with policyholders and requested additional information.
  • Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
  • Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Assessed policy coverage and pulled contracts for review.
  • Managed asset recoveries for claims, including salvage and subrogation.
  • Reviewed documentation and accounts to gain full picture.
  • Composed business correspondences for supervisors, managers and other professionals.
  • Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage.
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
  • Examined automobile policies such as government automobile insurance plans with third-party liability, accident benefits and collision benefits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
09/2018 to 02/2019 Member Service Representative Chelco | Niceville, FL,
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Collated customer names, contact and payment information with Qnxt to streamline future interactions.
08/2018 to 09/2018 Direct Support Professional Mrci Worksource | Lakeville, MN,
  • Documented current patient information to update supervising Direct support Professionals, including vital signs, behaviors and eating habits.
  • Assisted Direct support professional with allocating small expenses to prepare and assess budgetary needs.
  • Led physical therapy activities such as Jumping Jack and stretches to help patients regain range of motion, build muscle and heal injuries.
  • Assisted individual patients with , closely monitoring conditions and safety.
  • Reported concerns to supervisory Direct support professionals to maintain optimal care for all client needs.
  • Educated families and patients on potential plans for Individual care, including cleaning out DME and having different options on making their own decision
Education and Training
Expected in 05/2014 Associate Degree in Health Information Technology | TCI College , New York, NY, GPA:
  • Major in Health Information technology
  • 3.0 GPA

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  • TCI College

Job Titles Held:

  • Direct Support Professional
  • Claims Representative
  • Member Service Representative
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  • Associate Degree in Health Information Technology

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