Direct Support Professional Resume Example Company Name

DIRECT SUPPORT PROFESSIONAL

Summary

To obtain a position of responsibilities which will provide the opportunity of career growth and to not only gain useful experience,but to become an irreplaceable asset to your organization.

Skills

Behavior redirection
Case management experience
Medication administration
Spreadsheet management
Coordination skills
Updating computer records

Microsoft (Word, Outlook, Excel, Office)
Typing 35 WPM
Claims resolution
Computer technology
Medical terminology, filing, appointment scheduling, and creating and main

Experience

Direct Support Professional|Company Name - City, State|07/2017 - Current

Maintained clean and well-organized environment to promote client happiness and safety.
Supervised medication administration, personal hygiene and other activities of daily living.
Monitored client's well-being, safety and comfort under direction of physician.
Supported and encouraged psychiatric patients to promote health and wellness.
Tracked and reported clients' progress based on observations and conversations.
Administered necessary medications as directed by care plan.
Documented client progress in charts and logbooks.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Enhanced patient wellbeing by supporting participation in recreational activities.
Improved patient outlook and daily living through compassionate care.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Transported clients to doctor's appointments and other related errands.
Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Prepared food and helped patients eat to support healthy nutrition.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.

Claims Representative|Company Name - City, State|09/2019 - 02/2021

Negotiated settlements for uncomplicated claims in accordance with actual company liability.
Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
Verified details with policyholders and requested additional information.
Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
Assessed policy coverage and pulled contracts for review.
Managed asset recoveries for claims, including salvage and subrogation.
Reviewed documentation and accounts to gain full picture.
Composed business correspondences for supervisors, managers and other professionals.
Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
Created master spreadsheet to record procedures, denials and approvals.
Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage.
Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
Corresponded with insurance customers and agents to obtain or relay information on account status changes.
Examined automobile policies such as government automobile insurance plans with third-party liability, accident benefits and collision benefits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Served as subject matter expert for non-standard coverage questions, property damage and collision.

Member Service Representative|Company Name - City, State|09/2018 - 02/2019

Helped members resolve account problems and navigate internal systems to handle routine needs.
Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Assisted in maintaining accurate records by verifying and updating member account information.
Offered exceptional customer service to differentiate and promote company brand.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Collated customer names, contact and payment information with Qnxt to streamline future interactions.

Direct Support Professional|Company Name - City, State|08/2018 - 09/2018

Documented current patient information to update supervising Direct support Professionals, including vital signs, behaviors and eating habits.
Assisted Direct support professional with allocating small expenses to prepare and assess budgetary needs.
Led physical therapy activities such as Jumping Jack and stretches to help patients regain range of motion, build muscle and heal injuries.
Assisted individual patients with , closely monitoring conditions and safety.
Reported concerns to supervisory Direct support professionals to maintain optimal care for all client needs.
Educated families and patients on potential plans for Individual care, including cleaning out DME and having different options on making their own decision

Education and Training

TCI College |City|05/2014Associate Degree in Health Information Technology

Major in Health Information technology
3.0 GPA

Resume Overview

School Attended

TCI College

Job Titles Held:

Direct Support Professional
Claims Representative
Member Service Representative

Degrees

Associate Degree in Health Information Technology

Direct Support Professional Resume Example

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