Direct Support Professional Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Well-qualified customer service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Extensive understanding of disabled patients and behavioral treatments.

  • Sale expertise
  • Report preparation
  • Credit card processing
  • Complaint resolution
  • Key holder experience
  • Recordkeeping strengths
  • Administrative support
  • Money handling abilities
  • Computer proficient
  • POS systems expert
  • Good listening skills
  • CPR Certified
  • Medical terminology knowledge
  • Quick learner
  • Data entry
  • Stock management
  • Multi-line phone talent
  • Retail materials management
  • Staff education and training
  • Creative problem solving
  • Technical support
  • Stocking and replenishing
  • Professional telephone demeanor
  • First aid and safety
  • Behavioral management
  • Patient care
  • Community integration
  • Patient privacy
  • Charting and clinical documentation
  • Progress documentation
  • Infection control and aseptic procedures
  • State regulations knowledge
  • Direct patient care
  • Chronic disease management
  • Regulatory compliance
  • Process optimization
Work History
11/2018 to Current Direct Support Professional Salvation Army Usa | Glenview, IL,
  • Monitored clients' progress to report necessary changes.
  • Supervised frequent activities such as nutrition and personal hygiene to ensure safety.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Ensured clients' well-being, safety and comfort in adherence with physicians' orders.
  • Transported client to doctor's appointments and to complete other related errands.
  • Developed strong and trusting rapport with each client to facilitate best care possible.
  • Completed data entries in charts and log books to document clients' progress with accuracy.
  • Assisted disabled individuals to foster independence while still closely monitoring safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Answered incoming telephone calls with professional and knowledgeable responses.
09/2018 to 02/2019 Assistant Manager Design Within Reach Inc. | Scottsdale, AZ,
  • Assisted with employee scheduling so that the store was properly staffed for every shift.
  • Encouraged sales associates to cross-sell additional products and services to purchasing customers.
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Networked with customers and asked open-ended questions to determine what their immediate needs were.
  • Communicated directly with vendors and representatives to ensure high selling products were consistently available.
  • Handled conflict resolution and assisted with establishing new procedures and preventative measures.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Fielded questions and solved problems by informing customers of new legislation and concerns of product safety.
07/2018 to 08/2018 Team Member Chicken Salad Chick Pooler | Statesboro, GA,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Served needs of more than one hundred customers in busy "rush" environments.
04/2018 to 07/2018 Team Member/Sales Associate Smoothie King | City, STATE,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked four different stations each shift to provide optimal coverage and meet production goals.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Sought out ways to go above and beyond job requirements.
  • Maintained order accuracy and customer satisfaction by double-checking orders and effectively communicating with the customer.
  • Lifted, stacked and transported boxes weighing up to thirty pounds.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Explained information about the quality, value and nutritional value of products to inform and educate customer's buying decisions.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Operated a cash register to process cash, check and credit card transactions.
  • Organized items in visually appealing manner.
  • Met incoming customers and provided immediate assistance.
Expected in 08/2016 GED | Riveroak Technical College, Live Oak, FL, GPA:
Expected in 08/2017 Cosmetology License | Cosmetology Riveroak Technical College, , GPA:

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Resume Strength

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  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Riveroak Technical College
  • Riveroak Technical College
Job Titles Held:
  • Direct Support Professional
  • Assistant Manager
  • Team Member
  • Team Member/Sales Associate
  • GED
  • Cosmetology License

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