Direct Support Professional Resume Example Glenwood Inc.

DIRECT SUPPORT PROFESSIONAL

Professional Summary

Competent direct support professional with demonstrated success in helping 6 individuals. Proficient in common medical procedures, recreational planning and techniques for promoting patient and staff safety. Discerning, well-organized and respectful of patient needs. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere. Cross-trained, multi-functioning professional with 7 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments. Professional sales-focused manager with 7 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.

Skills

EMR / EHR
Community integration
Patient care
Patient privacy
Behavioral management
First aid and safety
Care plan assessment
Meal planning and preparation
POS systems operations
Goals and performance

Order management
Sales techniques
Staff management
Customer relations
New-Hire Training
Order processing
Staff scheduling
Training
Customer experience
Staff supervision

Work History

Direct Support Professional, 11/2018 to Current
Glenwood Inc. – Birmingham, AL

Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
Consulted with different healthcare disciplines to offer important mental health support to 6 patients.
Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning.
Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
Maintained clean, safe and well-organized patient environment.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Administered medication as directed by physician.
Ensured safety and well-being of each patient in alignment with care plan.
Developed rapport to create safe and trusting environment for care.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Supervised daily activities and provided assistance when needed.
Worked to improve and enhance patient lives through effective and compassionate care.
Supervised safety, behavior and actions during scheduled and emergency trips off campus.
Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Worked with 6 patients to provide emotional support and closely monitor potentially dangerous changes to behavior.

Shift Leader Manager, 10/2018 to Current
KFC – Fairfield , AL

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Assigned daily employee tasks and monitored activity and completion.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Trained new employees and delegated daily tasks and responsibilities.
Coached team members in techniques necessary to complete job tasks.

Assistant Store Manager, 07/2016 to 05/2018
KFC – Tuscaloosa, AL

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rotated merchandise and displays to feature new products and promotions.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Onboarded new employees, including training, mentoring and new hire documentation.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Assisted Manager in interview process of prospective employees and provided feedback.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Coached team on effective upselling and cross-selling methods.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Performed mandatory audits to ensure compliance in all areas were met.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Processed payments for credit and debit cards and returned proper change for cash transactions.

Education

High School Diploma: 05/2014
Fairfield High Preparatory School - Fairfield, AL

Bachelor of Science: Criminal Justice, Expected in 05/2024
Strayer University - Washington, DC

Resume Overview

Companies Worked For:

Glenwood Inc.
KFC

School Attended

Fairfield High Preparatory School
Strayer University

Job Titles Held:

Direct Support Professional
Shift Leader Manager
Assistant Store Manager

Degrees

High School Diploma : 05/2014
Bachelor of Science : Criminal Justice , Expected in 05/2024

Direct Support Professional Resume Example

Resume Score: 80%

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