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Direct Support Professional Resume Example

Resume Score: 80%

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DIRECT SUPPORT PROFESSIONAL
Summary

Capable DSP with solid background working with mental disabilities individuals. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive, service-oriented and observant.

Devoted to helping patients living with mental illnesses adapt to hospital environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities.

Reliable Care Provider with 6 years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Dedicated to patient safety and wellness.

Committed Healthcare professional bringing 6 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and money management and meal preparation with passion for community contribution.

Hardworking and reliable women with strong ability in money management and coverage. Offering dedication, hard worker. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Behavior redirection
  • Client documentation
  • Client safety and first aid
  • Quality program protocols
  • Community activities
  • Communications
  • First Aid/CPR
  • Customer service
  • Organization
  • Microsoft word
  • Microsoft office
  • Team management
  • Process improvement
Experience
Direct Support Professional, GeneseeOrleans ARC, November 2014-CurrentBatavia, NY
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Documented current patient information to update supervising DSP's, including vital signs, behaviors and eating habits.
  • Transported client to doctor's appointments and to complete other related errands.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Administered all necessary medications as directed by care plan.
  • Completed data entries in charts and logbooks to document client progress.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Answered office phone calls and emails, answering questions and scheduling appointments with doctors.
  • Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
Assistant Residential Manager, GeneseeOrleans ARC, December 2018-December 2019Batavia, NY
  • Planned and prepared workflow schedules, delegating tasks for 5 -member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Handle/controlled individuals money.
Customer Service Cashier, Burger King, May 2012-September 2014Batavia, NY
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers warmly and responded to
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Restocked with silverware, straws, napkins and condiments.
Cashier, TOPS Market , October 2014-December 2014Batavia, NY

•Cashing people out

•Handling money, debt cards, credit card, gift card, and WIC checks.

•Asked for ID if buying beer.

•Fixed up the candy that was On the shelf in my lane.

•Greeting every customer that came to my line. Always having a smile on my face with a nice tone when talking to the customers.

•left due to Tops stop putting me on the schedule.

Cook, Wendy's , August 2011-December 2011Batavia, NY
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Grilled and deep fried various foods, including meats, potatoes and fish.

Food Service Worker, Darien Lake Amusement Park, June 2011-August 2011NY
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Summer job
CNA Class, Leroy Village green, September 2015-November 2015Leroy, NY

It was the class to get my CNA

Account Specialist, Secured Resolutions, September 2020-CurrentBatavia, NY
  • Entered customers' financial status information into system.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Upheld privacy and security requirements established by secured resolutions regulatory agencies.
  • Advised debtors on payment options and set up payment plans.
  • Handled contracts and payments on accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Located debtors by utilizing skip tracking and other strategies.
Education and Training
High School DiplomaBatavia High School, , BataviaNYJune 2013
Some College (No Degree)Health Sciences, , Genesee Community College, BataviaNY
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • GeneseeOrleans ARC
  • Burger King
  • TOPS Market
  • Wendy's
  • Darien Lake Amusement Park
  • Leroy Village green
  • Secured Resolutions

School Attended

  • Batavia High School
  • Genesee Community College

Job Titles Held:

  • Direct Support Professional
  • Assistant Residential Manager
  • Customer Service Cashier
  • Cashier
  • Cook
  • Food Service Worker
  • CNA Class
  • Account Specialist

Degrees

  • High School Diploma
    Some College (No Degree)

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