Direct Support Professional Resume Example

• Planned and prepared workflow schedules, delegating tasks for 5 -member team.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Coached and mentored employees by delivering training, guidance and performance monitoring.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Handle/controlled individuals money.

• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Redeemed coupons and cross-sold products.
• Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Greeted customers warmly and responded to
• Drove sales and add-on purchases by promoting specific item options to customers.
• Trained new employees in cashiering procedures, offering assistance in resolving any issues.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Trained new team members in cash register operation, stock procedures and customer service.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Restocked with silverware, straws, napkins and condiments.

•Cashing people out

•Handling money, debt cards, credit card, gift card, and WIC checks.

•Asked for ID if buying beer.

•Fixed up the candy that was On the shelf in my lane.

•Greeting every customer that came to my line. Always having a smile on my face with a nice tone when talking to the customers.

•left due to Tops stop putting me on the schedule.

• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
• Grilled and deep fried various foods, including meats, potatoes and fish.
• 
  

• Gathered ingredients and cleaned and cut food items to prep recipes.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
• Summer job

It was the class to get my CNA

• Entered customers' financial status information into system.
• Used effective questioning techniques to clarify why debtors were delinquent.
• Upheld privacy and security requirements established by secured resolutions regulatory agencies.
• Advised debtors on payment options and set up payment plans.
• Handled contracts and payments on accounts.
• Recorded and updated customer personal accounts with accurate contact information.
• Arranged for debt repayment and established repayment schedule based on customer finances.
• Met demands of busy collections group by performing high volume of daily calls.
• Processed payments over phone and set up recurring drafts.
• Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
• Located debtors by utilizing skip tracking and other strategies.