Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

  • Convalescence Support
  • Bedside Care
  • Social Perceptiveness
  • Supportive Personality
  • Personal Service
  • Relationship Building
  • Team Collaboration
  • Client Education
  • Sound Judgment
  • CPR Certification
  • Needs Assessment
  • Service Documentation
  • Critical Thinking
  • Decision Making
  • Client Records Management
  • Attentive to People
  • Care Planning
  • Time Management
  • Progress Tracking
  • Household Cleaning
  • Medication Administration
  • Accurate in Following Orders
  • Communication Assistance
  • Schedule Maintenance
  • Documentation and Recordkeeping
  • Emergency Response
  • Independent Thinking
  • Remote Video Conferencing
Work History
Direct Support Professional, 11/2018 to Current
The Arc Of SteubenWellsville, NY,
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Updated patient files with current information about vitals, behaviors and other data relevant to the clients treatment planning.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Entrusted to handle confidential and sensitive situations in professional matter.
Customer Service Representative, 02/2015 to 10/2017
Signature AviationFort Lauderdale, FL,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
Quality Inspector, 03/2010 to 12/2014
Trimas CorporationIrwindale, CA,
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Created and executed system and integration test scripts.
  • Identified and helped resolve non-conforming product issues.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Presented clear, organized data in graphs, charts, tables and written reports.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Developed checklists to coordinate inspections with departmental managers.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Routinely checked measuring equipment to resolve testing problems.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Utilized gauges, tools and equipment to complete in-depth assessments.
High School Diploma: , Expected in
Campbellsville High School - Campbellsville, KY
Medical Office Support: , Expected in
Muhlenberg County High School - Greenville, KY

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School Attended

  • Campbellsville High School
  • Muhlenberg County High School

Job Titles Held:

  • Direct Support Professional
  • Customer Service Representative
  • Quality Inspector


  • High School Diploma
  • Medical Office Support

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