direct support professional resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Reliable individual, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management . Hardworking and passionate job seeker with strong organizational skills eager to secure IT SUPPORT job position. Ready to help the team achieve company goals.

  • Problem Identification
  • Mobility Support
  • First Aid Certification
  • Microsoft Windows and Office
  • Help Desk Support
  • Creative Thinking
  • Troubleshooting Network Issues
  • Database and Client Management Systems
  • Appointment Coordination
  • Software Evaluation
  • Document and File Management
  • Strong Organizational Skills
  • Collaborative Team Player
  • Friendly and Patient
  • User Experience
Work History
11/2020 to Current
Direct Support Professional Trinity Health Corporation Melrose Park, IL,
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Maintained clean, safe and well-organized patient environment.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Supervised daily activities and provided assistance to staff.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Developed rapport to create safe and trusting environment for care.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Monitored clients' overall health and well-being and noted significant changes.
07/2018 to 01/2020
Substitute Teacher Ymca Maryland Halethorpe, MD,
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Supervised lunchroom and recess activities.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Provided instruction for students in core subject areas.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Helped students develop life-long learning skills and good study habits.
  • Developed rules and set goals to maintain order in classroom.
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Organized lesson plans using teaching software for long-term interim assignments
05/2014 to 01/2017
Administrative Assistant Dent Wizard International Newburgh, NY,
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Created presentations to inform, motivate and persuade internal and external audiences.
  • Edited documents to improve accuracy of language, flow and readability.
04/2011 to 02/2014
Personal Assistant Juv Consulting New York, NY,
  • Arranged domestic and international travel plans and itineraries.
  • Utilized personal and professional networks to identify, acquire and manage new connections.
  • Organized and attended meetings and compiled related documents and reports.
  • Used discretion when handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Attended meetings, took notes and tracked action items.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Sourced and ordered office equipment and supplies.
  • Maintained appropriate filing of personal and professional documentation.
Expected in 01/2023 to to
CompTIA A+ Certification: IT Support
Per Scholas - The Bronx, NY,
Expected in 06/2014 to to
Bachelor of Science: Business Administration And Management
University of Ado-Ekiti - EKITI STATE, NIGERIA,
Expected in 07/2006 to to
High School Diploma:
Christ Academy High School - Lagos ,Nigeria,
  • PCA - Personal Care Aide
  • First-aid/CPR
  • SCIP
  • Fashion illustration/designing
  • CompTIA A+ certification

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Resume Overview

School Attended

  • Per Scholas
  • University of Ado-Ekiti
  • Christ Academy High School

Job Titles Held:

  • Direct Support Professional
  • Substitute Teacher
  • Administrative Assistant
  • Personal Assistant


  • CompTIA A+ Certification
  • Bachelor of Science
  • High School Diploma

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