Highly enthusiastic customer service professional with 7 years client interface experience.
Adaptive team player
High customer service standards
Conflict resolution proficiency
Strong problem solving ability
Strong organizational skills
Active listening skills
Sharp problem solver
Telephone inquiries specialist
Exceeded corporate target for customer satisfaction for 14 months in a row.
Direct Support ProfessionalApr 2015 to Current Company Name － City, State
Provide In home patient care for developmentally disabled persons Assist patients with in home tasks such as cooking, light house keeping duties carb and calorie counting, medication management, and proactive behavioral strategies.
Accompany clients doctors appointments and run errands, and bring necessary documentation or medicine.
Protect patient from harm through vigilant care and home training, kept patients safe from hazards and any dangers in the home.
Document in detail behaviors and individual support plans.
Direct Marketing Services RepresentativeFeb 2014 to Jul 2015 Company Name － City, State
Take inbound calls and make outbound calls to eligible patients interested in products and services.
Ability to build relationships with clients and demonstrate empathy, active listening skills and customer engagement.
Adapt to handling customer concerns and able to provide solutions and problem solve Show continuous progress in terms of assigned metrics, lead management expectations, new client sales expectations, and productivity metrics.
knowledge of insurance, compliance, and any state regulations on volume of products allowed.
Act as a product specialist by assisting customers with correct product selection and quantities specific to customer's location, insurance, and state.
Make outbound calls and process high volume of orders while maintaining daily and weekly deadlines.
Handle orders requested by telephone, fax, and email from customers and sales representatives.
Answer questions regarding product line, prices and delivery times, and request samples and product literature as requested by management and or customers.
Assist in coverage of high volume incoming telephone calls, respond immediately to customer inquiries and information needs.
Handle irate customers in a professional and calm manner and log complaints appropriately.
Provide positive, friendly, courteous service to customers to build relationships.
Ensures accuracy of schedule delivery orders by populating accurate information into the system, and use resources to track orders throughout procedure and delivery.
Memorize and follow state and federal medical insurance guidelines and process prior authorizations and help obtain prescriptions for orders to be billed and shipped accurately and efficiently.
Cocktail Waitress/ServerJun 2014 to Jan 2015 Company Name － City, State
Greet guest with friendly and welcoming attitude as they enter bar and immediately check ID's, promote and inform happy hour and daily drink specials Take food and or drink orders and answer any questions regarding menu and or drinks.
Consistently check on guest to ensure satisfaction and take action to correct any problems.
Prepare and serve drinks and or food through large crowds and deliver promptly Memorize menu and drink prices, specials and daily events.
Clean, wipe down, and reset tables, as well as remove dirty glasses and dishes and deliver to designated area.
Collect payments, and deliver receipts and change to guests.
Hostess and ServerJul 2013 to Mar 2014 Company Name － City, State
Immediately greet, present menus, inform guest of daily specials, take beverage orders, and make recommendations upon requests.
Take orders, answer any questions about menu items and pricing, memorize and or write orders on slips and enter orders into computer for transmittal to kitchen staff and bar.
Promptly deliver and serve food and drinks to guest and help other staff with their tables.
Frequently check up on guests and tables to make sure they are enjoying their meals and refilling drinks as needed.
Complete side work, such as; roll silverware, set up food stations, stock service areas, fill salt, pepper, condiments, and set up dining areas for large parties.
Assist hostess by answering phones, taking reservations or to-go orders, greeting, seating, and thanking guests.
Office Assistant and ReceptionistDec 2012 to Feb 2014 Company Name － City, State
Answer phones, email, social media and in person inquires also greet clients and visitors with excellent positive oral, interpersonal professionalism, along with scheduling appointments when necessary.
Keep office clean and perfectly organized, also handled request for office supplies as needed on time.
Demonstrated strong self-motivatedindependent work flow and tasks with the ability to prioritize and successfully complete tasks accordingly and document tasks completed daily.
In charge of photo copying, all faxes sent and received, incoming and outgoing mail, responding to emails, assisted in document scanning and also appropriate and accurate manual filing, organizing, all data entry, and also handled all other requested duties by upper management.
Organized and helped create meetings, company outings, and managed company social media and marketing accounts.
Demonstrated strong multitasking skills, computer skills, accuracy, problem solving skills, detailed information, and dedication to whatever was needed by anyone in the office and always promoted a healthy positive professional fun work environment for everybody and the strong desire to always learn and grow.
Sales RepresentativeJan 2013 to Dec 2013 Company Name － City, State
Educated customers concerning benefits of the product.
Recommend, select, and help locate merchandise based on customers' needs and desires.
Used problem solving techniques by investigating and resolved customer complaints.
Demonstrated ability to keep track of customers likes, dislikes, and needs.
Worked with vendors regarding availability, pricing, returns, and special orders on products.
Chiropractic AssistantAug 2011 to Nov 2012 Company Name － City, State
Greeted patients upon entering office and scheduling appointments.
Answered multi-line phone with efficiency, professionalism, and speed.
Entered new accounts into database and maintain information on all clients.
Assist with filing, patient forms, verifying insurance benefits, billing, and follow-up calls.
Prepared treatment rooms for patient examinations.
CashierJan 2012 to Aug 2012 Company Name － City, State
Issuing receipts, refunds, credits, or any change due to customers.
Resolving customer problems including any bill or account inquiries.
Engaging in conversations with customers, and asking questions to help with their needs.
Kept the shopping area safe, tidy, and clean to keep the store presentable.
Stocking shelves, and mark prices on shelves and items.
CPR and first aid cirtified training
dungarvin inc april2015
High School Diploma2011Centennial Senior High School
photo, scheduling appointments, benefits, billing, interpersonal, oral, cooking, copying, CPR, client, clients, data entry, database, delivery, documentation, email, faxes, fax, filing, first aid, forms, insurance, Issuing receipts, listening, mark, marketing, medication management, meetings, mail, office, multitasking, organizing, Assist patients, patient care, pricing, problem solving, problem solving skills, progress, sales, scanning, tables, telephone, answering phones, phone, Answer phonesCash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking
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Centennial Senior High School
Job Titles Held:
Direct Support Professional
Direct Marketing Services Representative
Hostess and Server
Office Assistant and Receptionist
CPR and first aid cirtified training
dungarvin inc april 2015 High School Diploma 2011
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