direct support professional resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Highly enthusiastic customer service professional with 7 years client interface experience.
Core Strengths
  • Adaptive team player
  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Telephone inquiries specialist
Exceeded corporate target for customer satisfaction for 14 months in a row.
Work Experience
04/2015 to Present Direct Support Professional Merakey | Biggs, CA,
  • Provide In home patient care for developmentally disabled persons Assist patients with in home tasks such as cooking, light house keeping duties carb and calorie counting, medication management, and proactive behavioral strategies.
  • Accompany clients doctors appointments and run errands, and bring necessary documentation or medicine.
  • Protect patient from harm through vigilant care and home training, kept patients safe from hazards and any dangers in the home.
  • Document in detail behaviors and individual support plans.
02/2014 to 07/2015 Direct Marketing Services Representative Acosta, Inc. | Gretna, LA,
  • Take inbound calls and make outbound calls to eligible patients interested in products and services.
  • Ability to build relationships with clients and demonstrate empathy, active listening skills and customer engagement.
  • Adapt to handling customer concerns and able to provide solutions and problem solve Show continuous progress in terms of assigned metrics, lead management expectations, new client sales expectations, and productivity metrics.
  • knowledge of insurance, compliance, and any state regulations on volume of products allowed.
  • Act as a product specialist by assisting customers with correct product selection and quantities specific to customer's location, insurance, and state.
  • Make outbound calls and process high volume of orders while maintaining daily and weekly deadlines.
  • Handle orders requested by telephone, fax, and email from customers and sales representatives.
  • Answer questions regarding product line, prices and delivery times, and request samples and product literature as requested by management and or customers.
  • Assist in coverage of high volume incoming telephone calls, respond immediately to customer inquiries and information needs.
  • Handle irate customers in a professional and calm manner and log complaints appropriately.
  • Provide positive, friendly, courteous service to customers to build relationships.
  • Ensures accuracy of schedule delivery orders by populating accurate information into the system, and use resources to track orders throughout procedure and delivery.
  • Memorize and follow state and federal medical insurance guidelines and process prior authorizations and help obtain prescriptions for orders to be billed and shipped accurately and efficiently.
06/2014 to 01/2015 Cocktail Waitress/Server Path Medical | Oakland Park, FL,
  • Greet guest with friendly and welcoming attitude as they enter bar and immediately check ID's, promote and inform happy hour and daily drink specials Take food and or drink orders and answer any questions regarding menu and or drinks.
  • Consistently check on guest to ensure satisfaction and take action to correct any problems.
  • Prepare and serve drinks and or food through large crowds and deliver promptly Memorize menu and drink prices, specials and daily events.
  • Clean, wipe down, and reset tables, as well as remove dirty glasses and dishes and deliver to designated area.
  • Collect payments, and deliver receipts and change to guests.
07/2013 to 03/2014 Hostess and Server The Tjx Companies, Inc. | Jefferson, GA,
  • Immediately greet, present menus, inform guest of daily specials, take beverage orders, and make recommendations upon requests.
  • Take orders, answer any questions about menu items and pricing, memorize and or write orders on slips and enter orders into computer for transmittal to kitchen staff and bar.
  • Promptly deliver and serve food and drinks to guest and help other staff with their tables.
  • Frequently check up on guests and tables to make sure they are enjoying their meals and refilling drinks as needed.
  • Complete side work, such as; roll silverware, set up food stations, stock service areas, fill salt, pepper, condiments, and set up dining areas for large parties.
  • Assist hostess by answering phones, taking reservations or to-go orders, greeting, seating, and thanking guests.
12/2012 to 02/2014 Office Assistant and Receptionist Eliason And Associates Insurance | City, STATE,
  • Answer phones, email, social media and in person inquires also greet clients and visitors with excellent positive oral, interpersonal professionalism, along with scheduling appointments when necessary.
  • Keep office clean and perfectly organized, also handled request for office supplies as needed on time.
  • Demonstrated strong self-motivatedindependent work flow and tasks with the ability to prioritize and successfully complete tasks accordingly and document tasks completed daily.
  • In charge of photo copying, all faxes sent and received, incoming and outgoing mail, responding to emails, assisted in document scanning and also appropriate and accurate manual filing, organizing, all data entry, and also handled all other requested duties by upper management.
  • Organized and helped create meetings, company outings, and managed company social media and marketing accounts.
  • Demonstrated strong multitasking skills, computer skills, accuracy, problem solving skills, detailed information, and dedication to whatever was needed by anyone in the office and always promoted a healthy positive professional fun work environment for everybody and the strong desire to always learn and grow.
01/2013 to 12/2013 Sales Representative Sprint | City, STATE,
  • Educated customers concerning benefits of the product.
  • Recommend, select, and help locate merchandise based on customers' needs and desires.
  • Used problem solving techniques by investigating and resolved customer complaints.
  • Demonstrated ability to keep track of customers likes, dislikes, and needs.
  • Worked with vendors regarding availability, pricing, returns, and special orders on products.
08/2011 to 11/2012 Chiropractic Assistant Midtown Chiropractic | City, STATE,
  • Greeted patients upon entering office and scheduling appointments.
  • Answered multi-line phone with efficiency, professionalism, and speed.
  • Entered new accounts into database and maintain information on all clients.
  • Assist with filing, patient forms, verifying insurance benefits, billing, and follow-up calls.
  • Prepared treatment rooms for patient examinations.
01/2012 to 08/2012 Cashier Exxon | City, STATE,
  • Issuing receipts, refunds, credits, or any change due to customers.
  • Resolving customer problems including any bill or account inquiries.
  • Engaging in conversations with customers, and asking questions to help with their needs.
  • Kept the shopping area safe, tidy, and clean to keep the store presentable.
  • Stocking shelves, and mark prices on shelves and items.
Educational Background
Expected in 2015 CPR and first aid cirtified training dungarvin inc april | , , GPA:
Expected in 2011 High School Diploma | Centennial Senior High School, , GPA:
photo, scheduling appointments, benefits, billing, interpersonal, oral, cooking, copying, CPR, client, clients, data entry, database, delivery, documentation, email, faxes, fax, filing, first aid, forms, insurance, Issuing receipts, listening, mark, marketing, medication management, meetings, mail, office, multitasking, organizing, Assist patients, patient care, pricing, problem solving, problem solving skills, progress, sales, scanning, tables, telephone, answering phones, phone, Answer phonesCash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking

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Resume Overview

School Attended

  • Centennial Senior High School

Job Titles Held:

  • Direct Support Professional
  • Direct Marketing Services Representative
  • Cocktail Waitress/Server
  • Hostess and Server
  • Office Assistant and Receptionist
  • Sales Representative
  • Chiropractic Assistant
  • Cashier


  • CPR and first aid cirtified training dungarvin inc april
  • High School Diploma

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