Direct Support Professional Resume Example
Competent Case Manager with demonstrated success in helping individuals. Proficient in common medical procedures, recreational planning and techniques for promoting patient and staff safety. Discerning, well-organized and respectful of patient needs. Passionate about supporting patients in environments dealing with mental health concerns such as behaviors, and crises. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Committed Healthcare professional offering 20+ years of demonstrated success in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in with passion for helping others. Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Extensive understanding of all patients and treatments.
- Community integration
- Patient Assessments
- EMR / EHR
- Care plan assessment
- Behavioral Management
- State Regulations Knowledge
- Meal Planning and Preparation
- Patient Care
- First Aid and Safety
- Medication Administration
- Rehabilitation
- Cleaning
- Meal Preparation
- Allergy Management
- Bathing
- Patient Management
- Patient Bathing
- Administering Medication
- Developmental Disabilities
- ADLs Assistance
- Emotional Support
- Clinical quality program standards
- Chronic disease management
- Case Management
- Direct Patient Care
- Indirect Patient Care
- Regulatory Compliance
- Medical office administration
- Progress documentation
- Data Entry
Norristown , PA03/2020 - Current
- Updated patient files with current information about vitals, behaviors and other data relevant to [Job title] treatment planning.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Maintained clean, safe and well-organized patient environment.
- Ensured safety and well-being of each patient in alignment with care plan.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Supervised safety, behavior and day to day actions during scheduled and emergency trips off campus.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Worked with IDD patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Answered daily office phone calls for appointments, questions and visitation rules
Aurora , IL09/2011 - 05/2019
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Developed treatments and casework programs for average of 50 to 60 patients per month.
- Developed treatments and casework programs for average of 50 to 60 patients per month.
- Developed treatments and casework programs for average of patients per month.
- Developed treatments and casework programs for average of 5o to 60 patients per month.
- Developed treatments and casework programs for average of 50 to 60 patients per month.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving all issues.
- Increased customer satisfaction by resolving all issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for meetings.
Galveston , TX08/1997 - 08/2011
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Collaborated on program operations with Social Worker, including offering feedback from participants and improvement recommendations.
- Worked with clients to improve life choices and maximize benefits of programs.
- Helped social workers build, coordinate and lead programs supporting individuals with IDD and behavior concerns.
- Educated potential participants on available services and processes to engage in program.
- Handled calls per to address customer inquiries and concerns.
- Developed team communications and information for all meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and provide service.
- Increased customer satisfaction by resolving issues.
- Transported to customer locations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved any and all problems, improved operations and provided exceptional client support.
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Resume Overview
School Attended
- North Lamar IDS
Job Titles Held:
- Direct Support Professional
- Social Worker Case Manager
- Case Manager
Degrees
- High School Diploma
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