Direct Support Professional Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Expected in 2015
Bachelor of Arts: Double Major- English And Women's & Gender Studies
St. Olaf College - Northfield, MN

Concentration in Race & Ethnic Studies


Compassionate and knowledgeable, motivated to positively impact program operations and participant success with diligent support. Well-trained in written communication, and always seeking ways to enhance strategies and optimize assistance. Proven relationship-building and planning abilities. Highly organized and hardworking with strong attention to detail.

  • Strong verbal, interpersonal, and written communication
  • Administrative support specialist
  • Planning oriented, with exceptional attention to detail
  • Self-motivated and problem solving
  • Social and new media competent
  • Community advocate
Work History
09/2020 to Current
Direct Support Professional Addus Homecare Corporation Rockford, MI,
  • Provided person-centered care to Deaf adults with developmental disabilities and mental illnesses.
  • Supported and implemented client goals, facilitated independence in a safe and fun environment so that clients can meet their full potential.
  • Enhanced successful client outcomes by helping each participate in recreational activities alone or in groups.
  • Updated client files with current information about vitals, behaviors and other data relevant to PKT treatment planning.
  • Administered medication as directed by physician.
  • Completed entries in log books and care plans to document accurately report patient progress.
  • Maintained clean, safe and well-organized patient environment.
  • Cooked meals and assisted clients with eating tasks to support healthy nutrition.
  • Assisted clients with bathing, grooming, dressing and oral hygiene care.
  • Helped clients run errands, manage money and shop for groceries or personal items.
04/2019 to 03/2020
Visitor Services Associate Los Angeles County Museum Of Art (Lacma) Los Angeles, CA,
  • Demonstrate ASI’s value of radical hospitality at all times.
  • Greet visitors and volunteers in a friendly, professional, and helpful manner, and direct them to appropriate person or location.
  • Provide information to visitors as requested, including class schedules and information about current and upcoming events at the facility.
  • Enter class and event registrations in Blackbaud Altru software, while maintaining accurate and complete records of registrations, admissions and payment information.
  • Assist admissions volunteers by training and troubleshooting Blackbaud Altru software as needed.
  • Prepare reports on class and program registration using database reporting tools.
  • Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answer calls from the main switchboard; transfer calls to appropriate staff member, paging employees if necessary, and accurately take messages.
  • Check-in guests and greet folks who are arriving to special events, parties, or other activities on ASI property outside museum hours.
  • Assist with large-scale events of 2,500+ attendees.
  • Responsible for American Swedish Institute opening procedures, the issuing of key cards, and front-desk volunteer supervising.
06/2016 to 09/2018
Scandinavia Specialist Virginia Eye Consultants Troy, OH,
  • Researched and arranged travel accommodations for diverse clientele, including small groups, couples, executives, families, and special needs clients.
  • Wrote detailed and customized trip itineraries using Office 365 and TourWriter Software.
  • Provided exemplary customer service to all clients; processed trip inquiries and responded to customer requests via telephone and email.
  • Responded and found solutions to clients' questions, issues, and complaints in a timely manner, as well as provided ongoing support while traveling.
  • Performed initial travel agent and client assessment to better discern travel needs and determine the best itinerary offerings.
  • Coordinated accounts payable via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
  • Drove a 67.5% year-over-year growth of personal overall client portfolio, and an inquiry to booking ratio of 1:4.
  • Updated team members about changes in hotel and vendor products, services, pricing and policies, to optimize department efficiency.
09/2015 to 05/2016
Scheduling Agent Orthopaedic And Fracture Clinic City, STATE,
  • Responded to customer appointment scheduling requests via telephone, and transferred calls to the appropriate department when necessary.
  • Scheduled doctor appointments and procedures, and managed patient information using AllScripts software.
  • Located, checked in, and pulled medical records for appointments and incomplete patient charts, as well as scanned supporting documentation.
  • Analyzed departmental documents for appropriate distribution and filing.

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Resume Strength

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Resume Overview

School Attended
  • St. Olaf College
Job Titles Held:
  • Direct Support Professional
  • Visitor Services Associate
  • Scandinavia Specialist
  • Scheduling Agent
  • Bachelor of Arts

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