Direct Support Professional Resume Example

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded revenue objectives by promoting RV and Mobile Homes parts to customers during service, account and sales follow-up calls.
• Directed inbound calls in phone queues to improve call flow.
• Answered customers' questions and addressed problems and complaints in-person and by phone, rectifying issues promptly.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
• Assisted up to 20 customers per 8 hour day, greeting with upbeat attitude and quick response to customers needs.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
• Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Developed 1 new customer prospects or referrals each 30 Days.
• Managed accurate and adequate cash stock and inventory balances.
• Maximized customer satisfaction by handling more than 25 customer email and telephone interactions each day.
• Replenished shelves to maintain adequate merchandise levels.
• Assisted approximately 20 customers each day with RV and Mobile Home parts questions.
• Established membership loyalty, executing flawless customer retail account management.
• Assisted customers with completing quick and efficient sales transactions.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
• Worked with external parts representatives to address customer needs.
• Provided detailed monthly departmental reports and updates to senior management.
• Implemented Excel for monitoring Inventory, resulting in Reliable Inventory data.
• Answered 20 daily phone calls to resolve failing/broken customer issues efficiently.
• Documented conversations with customers to track requests, problems and solutions.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Coordinated parts ordering with technicians/teammates to carry out customer requests.
• Cross-trained with Service Writing, Scheduling, Receptionist, Detailing, and Office assistant roles in order to provide skilled back-up for customer-facing teams.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Dispatched drivers to meet daily delivery needs for company customers.
• Trained new employees on company customer service policies and service level standards.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

• Helped customers find specific products, answering questions and offering advice.
• Trained new team members in cash register operation, stock procedures and customer service.
• Troubleshoot and resolved issues with cash registers, card scanners and printers.
• Assisted customers with account updates, new service additions and promotional offers.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Properly verified customer identification for alcohol or tobacco purchases.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Compiled and updated client data to track payments trends and support accurate accounting.
• Served needs of as many as 120 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Learned roles of other departments to provide coverage and keep store operational.
• Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
• Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
• Welcomed customers, offering assistance to help find necessary store items.
• Processed customer payments quickly and returned exact change and receipts.
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.