Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am a hardworking employee who will go above and beyond for any company I work for. I have a work history that consists of using Microsoft Word, Excel Spreadsheets, Quick books, and Microsoft Office. I also incorporated Google Calendars at Midway Homes & RV to better serve and schedule all customer service needs. I currently work where being able to stay composed in high stress situations is a must. I have in past job history have self taught, through research on my own time and schooling, ways to implement an Inventory log of all parts that have shipped and received through the Midway Homes & RV parts department with formulas and excel Spreadsheets.

Skills
  • Order fulfillment
  • Credit card processing
  • Complaint resolution
  • Database maintenance
  • Direct sales
  • High-energy attitude
  • Inbound and outbound calling
  • In-store support
  • Credit card payment processing
  • Senior leadership support
  • Technologically savvy
  • Freight operations
  • Call center experience
  • Clerical support
  • Shipping and receiving understanding
  • Store maintenance
  • Inventory control
  • Fleet dispatching
  • Report creation
  • Office equipment proficiency
  • Materials transport
  • Stockroom procedures
  • Employee coaching
  • Customer service
  • Product organization
  • Customer relations
Experience
11/2018 to Current Direct Support Professional Good Shepherd Hospice | Roslyn, NY,
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Administered medications and assist with diagnostic and treatment protocol.
  • Documented current patient information to update supervising and on coming staff, including vital signs, behaviors and eating habits.
  • Administered all necessary medications as directed by care plan.
  • Completed data entries in charts and log-books to document client progress.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Transported client to doctor's appointments and to complete other related errands.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Answered office phone calls and emails, answering questions and scheduling appointments with Mental Health, Dentist, and Opthalmology doctors.
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
04/2014 to 03/2019 Lead Customer Service Representative/Cashier Midway Homes & RV | City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded revenue objectives by promoting RV and Mobile Homes parts to customers during service, account and sales follow-up calls.
  • Directed inbound calls in phone queues to improve call flow.
  • Answered customers' questions and addressed problems and complaints in-person and by phone, rectifying issues promptly.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Assisted up to 20 customers per 8 hour day, greeting with upbeat attitude and quick response to customers needs.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Developed 1 new customer prospects or referrals each 30 Days.
  • Managed accurate and adequate cash stock and inventory balances.
  • Maximized customer satisfaction by handling more than 25 customer email and telephone interactions each day.
  • Replenished shelves to maintain adequate merchandise levels.
  • Assisted approximately 20 customers each day with RV and Mobile Home parts questions.
  • Established membership loyalty, executing flawless customer retail account management.
  • Assisted customers with completing quick and efficient sales transactions.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Worked with external parts representatives to address customer needs.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Implemented Excel for monitoring Inventory, resulting in Reliable Inventory data.
  • Answered 20 daily phone calls to resolve failing/broken customer issues efficiently.
  • Documented conversations with customers to track requests, problems and solutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Coordinated parts ordering with technicians/teammates to carry out customer requests.
  • Cross-trained with Service Writing, Scheduling, Receptionist, Detailing, and Office assistant roles in order to provide skilled back-up for customer-facing teams.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Trained new employees on company customer service policies and service level standards.
05/2007 to 11/2014 Cashier/Assistant Manager Super America | City, STATE,

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshoot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Served needs of as many as 120 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
  • Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education and Training
Expected in 05/2007 Associate of Arts | Generals - Concentration of Accounting And Anatomy Itasca Community College, Grand Rapids, MN GPA:
Expected in 05/2003 High School Diploma | Grand Rapids Senior High School, Grand Rapids, MN GPA:

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Resume Overview

School Attended

  • Itasca Community College
  • Grand Rapids Senior High School

Job Titles Held:

  • Direct Support Professional
  • Lead Customer Service Representative/Cashier
  • Cashier/Assistant Manager

Degrees

  • Associate of Arts
  • High School Diploma

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