Direct Support Professional resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Passionate about supporting individuals in community and work environments dealing with mental health concerns such as Schizophrenia and Severe Bi-Polar Disorder. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to individuals. Bringing top-notch multitasking, organizational and conflict management skills, with a goal of giving individuals the best life possible and helping them achieve a level of independence.

  • First aid and safety
  • Community integration
  • Patient care
  • Patient privacy
  • Behavioral management
  • Data entry
  • State regulations knowledge
  • Direct patient care
  • Progress documentation
  • Meal planning and preparation
  • Collaborative Leadership
  • Multitasking abilities
  • Cleaning and sanitizing
  • Restocking skills
  • Food preparation and safety
  • Organizational strengths
  • Cash management
  • Time management
  • Customer service
  • Recordkeeping
  • Food production management
Work History
04/2018 to Current
Direct Support Professional Seven Hills Foundation Templeton, MA,
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Supervised daily activities and provided assistance when needed.
  • Worked to improve and enhance patients lives through effective and compassionate care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Maintained clean, safe and well-organized patient environment.
  • Worked with mentally disabled patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Supervised safety, behavior and behavioral actions during scheduled and emergency trips off program site.
  • Updated patient files with current information about vitals, behaviors and other data relevant to Individual treatment planning.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
10/2018 to 04/2019
Dunkin Donuts Crew Member B&Z Management Dunkin Donuts City, STATE,
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Wiped counters, washed and sanitized equipment to maintain clean food prep and dining areas.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
  • Cooked batches of food according to standard recipes.
  • Filled and mixed Iced Coffee mixtures, water and coffee beverages.
  • Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Supported waitstaff and other team members in completing tasks.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Processed payments and counted change to complete transactions.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
06/2016 to 04/2018
Dunkin Donuts Shift Leader Great American Donut Inc. City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise according to store policy and guidelines.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped over 300 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked closely with management to solve problems and handle customer concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Efficiently processed new orders, completing 300+ daily transactions with remarkable accuracy.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked with management to resolve staff and mechanical problems, improve operations and provide exceptional customer service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Calibrated instruments and scales in production area and quality lab.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product and service, protecting company reputation and loyal client base.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Determined and recommended methods to address improvement opportunities.
  • Trained in every station to provide crew members with assistance when needed.
Expected in 06/2016
High School Diploma:
John F Kennedy High School - Waterbury, CT,

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Resume Overview

School Attended

  • John F Kennedy High School

Job Titles Held:

  • Direct Support Professional
  • Dunkin Donuts Crew Member
  • Dunkin Donuts Shift Leader


  • High School Diploma

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