Direct Support Professional resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Passionate about supporting individuals in community and work environments dealing with mental health concerns such as Schizophrenia and Severe Bi-Polar Disorder. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to individuals. Bringing top-notch multitasking, organizational and conflict management skills, with a goal of giving individuals the best life possible and helping them achieve a level of independence.
Skills
First aid and safety
Community integration
Patient care
Patient privacy
Behavioral management
Data entry
State regulations knowledge
Direct patient care
Progress documentation
Meal planning and preparation
Collaborative Leadership
Multitasking abilities
Cleaning and sanitizing
Restocking skills
Food preparation and safety
Organizational strengths
Cash management
Time management
Customer service
Recordkeeping
Food production management
Work History
04/2018 to Current
Direct Support ProfessionalSeven Hills Foundation – Templeton, MA,
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Supervised daily activities and provided assistance when needed.
Worked to improve and enhance patients lives through effective and compassionate care.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Ensured safety and well-being of each patient in alignment with care plan.
Maintained clean, safe and well-organized patient environment.
Worked with mentally disabled patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Supervised safety, behavior and behavioral actions during scheduled and emergency trips off program site.
Updated patient files with current information about vitals, behaviors and other data relevant to Individual treatment planning.
Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
10/2018 to 04/2019
Dunkin Donuts Crew MemberB&Z Management Dunkin Donuts – City, STATE,
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Wiped counters, washed and sanitized equipment to maintain clean food prep and dining areas.
Distributed food to wait staff quickly to provide excellent customer satisfaction.
Cooked batches of food according to standard recipes.
Filled and mixed Iced Coffee mixtures, water and coffee beverages.
Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
Maintained clean, sanitized and well-organized food preparation zones.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Supported waitstaff and other team members in completing tasks.
Promoted customer loyalty by efficiently handling food and service complaints.
Processed payments and counted change to complete transactions.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Performed shift change tasks each day to keep store efficient and neat.
Checked completed orders for accuracy and bagged meals for easy carrying.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
06/2016 to 04/2018
Dunkin Donuts Shift LeaderGreat American Donut Inc. – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise according to store policy and guidelines.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Helped over 300 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Worked closely with management to solve problems and handle customer concerns.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers by answering questions and fulfilling requests.
Efficiently processed new orders, completing 300+ daily transactions with remarkable accuracy.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked with management to resolve staff and mechanical problems, improve operations and provide exceptional customer service.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Investigated and resolved customer complaints to foster satisfaction.
Calibrated instruments and scales in production area and quality lab.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product and service, protecting company reputation and loyal client base.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Determined and recommended methods to address improvement opportunities.
Trained in every station to provide crew members with assistance when needed.
Education
Expected in 06/2016
High School Diploma: John F Kennedy High School - Waterbury, CT, GPA:
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