direct support professional resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Attentive and passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to clients. Bringing multitasking, organizational and conflict management skills.
Skills
Written and verbal communication
Excellent Communication
Interviewing skills
Dependable and Responsible
Active Listening
Client needs assessments
Microsoft Word,Excel Software and Microsoft Outlook Proficiency.
Behavioral Management
Report preparation
Work History
08/2020 to CurrentDirect Support ProfessionalElwyn | Georgetown, DE,
Monitored progress and documented client health status changes to keep care team updated.
Led patient or group recreational activities for enhanced client outcomes.
Updated client progress notes,base line/IBI feedback notes files with current behaviors and other data relevant to treatment planning.
Assisted client adjusting to programmes and treatment procedures using highly structured settings as approved.
Minimized injuries to staff or clients through support or approved TCI restraint to control movements.
Developed rapport to create safe and trusting environment for care.
Maintained clean, safe and well-organized patient environment.
Transported clients to and from medical appointments,client shopping and outingsand home visits/pick up with safety and efficiency.
Entrusted to handle confidential and sensitive situations in professional matter.
09/2013 to 02/2019Welfare OfficerPaulo Products Co. | Saint Louis, MO,
Recommended treatment, individualized and group counseling for women and children with abuse issues at intervals as appointed.
Completed detailed reports and records to summarize interactions with staff.
Interviewed families and staff situations, limitations and issues and made recommendations for supervisor's approval.
Maintained regular contact with staff and family when necessary during investigations prior to approval of welfare packages and/or compensation.
Facilitated Staff incentive benefit programs .
05/2009 to 03/2013Administrative ManagerFederated Hermes, Inc. | New York City, NY,
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assigned tasks and directed team of office clerks.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Supervised new branches sites , reported issues and escalated those that required further assistance.
Supervised and ensured Maintenance of store equipment, printers and fax machines.
Increased operational efficiency by developing improved filing systems for Suppliers details.
Defined clear targets and objectives and communicated to other team members.
Controlled resources and assets for department activities to comply with industry standards .
11/2004 to 06/2008Client Service RepresentativeKPMG Professional | City, STATE,
Helped large volume of clients every day with positive attitude and focus on clients satisfaction.
Coordinated client meetings to offer expert, individualized service and boosting brand loyalty.
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Maintained accurate and current visitor and client data with manual forms processing and digital information updates.
Maintained accurate record-keeping with proactive attention to client information updates.
Increased efficiency and performance by monitoring team member productivity and providing feedbacks.
Provided onboarding and guidance to other client Service Representatives to meet Management expectation.
Communicated professionally with colleagues and clients.
Met customer call guidelines for service levels, handle time and productivity.
Exhibited high energy and professionalism when dealing with clients and staff.
Promoted superior experience by addressing internal and external clients concerns, demonstrating empathy and resolving problems swiftly.
Promptly responded to inquiries and requests from prospective clients.
Answered average of [twenty six] calls and (seven)emails per day, addressing customer inquiries, solving problems and providing approved company information.
Education
Expected in 06/2011 to to Master of Science | Industrial Relations And Personnel Management University of Lagos, Lagos, Nigeria, GPA:
Expected in 01/2003 to to Bachelor of Science | Sociology And AnthropologyUniversity of Ilorin, Kwara State ,Nigeria , GPA:
Expected in 06/1998 to to High School Diploma | Lagos Anglican Girls School, Surulere,Lagos, GPA:
Expected in 06/1992 to to Primary School Leaving Certificate | Yewande Primary School, Surulere,Lagos, GPA:
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