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Direct Support Professional Resume Example

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Jessica
Claire
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Work History
Elwyn - Direct Support Professional
Havertown, PA, 01/2021 - 03/2021
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Kept accurate records of patients' care, condition and progress.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Assisted patients with mobility by providing physical support and pushing wheelchairs.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Northwestern Medicine - Line Server
Bourbonnais, IL, 10/2017 - 08/2018
  • Managed multiple tasks in high-volume environment.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Took customer orders and prepared take-out items.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Restocked counter supplies, including condiments, napkins and silverware.
  • Rung up purchases, gave change and issued receipts.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Completed sales transactions, including all accepted forms of payment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Processed customer orders and accurately entered into order system.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Demonstrated knowledge and applied proper food handling standards.
  • Provided information about menu and made suggestions based on taste, availability and price.
  • Relayed information about menu selections and featured products.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Updated displays, cases and other customer-facing areas to promote and showcase new items.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Reconciled cash drawer and corrected any errors.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
  • Met upsell goals consistently for desserts, drinks and special menu items.
Mfa Oil - Sales Associate
Grove, OK, 11/2017 - 05/2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
Ray High School Corpus Christi, TX Expected in 04/2002 G.E.D. : High School Equivalency - GPA :
Del Mar College Corpus Christi, TX Expected in 08/2007 Associate In Health Science And Social Work : Clinical And Abnormal Psychology - GPA :
  • Dean's List Fall Semester “2006”, and Spring “2007”. 4.0 GPA
  • Worked as class notes keeper and kept perfect atttendance.
Certifications
  • PCW - Personal Care Worker
  • PCHM - Personal Care Homemaker
  • DCA - Direct Care Aide
  • Certified In Choking and CPR with- The American Red Cross - 01/2021-01/2023
  • PCA - Personal Care Aide
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Skills
  • First Aid and Safety
  • Behavioral Management
  • State Regulations Knowledge
  • Meal Planning and Preparation
  • Patient Care
  • Medication Administration
  • Rehabilitation
  • Cleaning
  • Meal Preparation
  • Allergy Management
  • Patient Management
  • Administering Medication
  • Developmental Disabilities
  • Emotional Support
  • ADLs Assistance
  • Care plan assessment
  • Progress documentation
  • Case management
  • Direct Patient Care
  • Indirect Patient Care
  • Chronic disease management
  • Medical Records Management
  • Clinical quality program standards
  • Wound care maintenance
  • Staff collaboration
  • Childcare experience
  • Patient Assessments
  • Medical office administration
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Adapt to diverse groups
  • Professional demeanor
  • Relationship building
  • Problem-solving skills
  • Social perceptiveness
  • Cash register operation
  • Sales training
  • Cash Handling
  • Multi-tasking strength
  • Upselling
  • Sales expertise
  • Client Service
  • Excellent people skills
  • Merchandising understanding
  • Product promotions
  • Stocking and Replenishing

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Resume Overview

School Attended
  • Ray High School
  • Del Mar College
Job Titles Held:
  • Direct Support Professional
  • Line Server
  • Sales Associate
Degrees
  • G.E.D.
  • Associate In Health Science And Social Work

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