LiveCareer-Resume

direct support professional resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Attentive [Job Title] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Competent [Job Title] with demonstrated success in caring for patients one-on-one. Practiced in common medical procedures, recreational planning and patient and staff safety. Organized and respectful of patient needs. Committed [Job Title] offers [Number] years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping with passion for helping others. Well-rounded Personal Care Aide with [Number] years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and [Task]. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Caring healthcare aide with [Number] years providing in-home care to over [Number] patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Problem Identification
  • Personal Hygiene Assistance
  • Time Management
  • Relationship Building
  • Household Cleaning
  • Convalescence Support
  • CPR Certification
  • Incapacitation care
  • Social Perceptiveness
  • Caring Companionship
  • Decision Making
  • Care Planning
  • Clear Communication
  • Supportive Personality
  • Client Records Management
  • First Aid Certification
  • Progress Tracking
  • Ability to Lift Clients
  • Service Documentation
  • Bedside Care
  • Attentive to People
  • Critical Thinking
  • Condition Monitoring
  • Documentation and Recordkeeping
  • Laptop and Tablet Operation
  • Vitals Monitoring and Documentation
  • Mobility Assistance
  • Accurate in Following Orders
  • Safety Compliance
  • NCI Trained
  • Medication Administration
Education
Central Piedmont Community College Charlotte, NC Expected in : Medical - GPA :
Hunter Huss High School Gastonia, NC Expected in 05/2003 High School Diploma : - GPA :
Work History
Elwyn - Direct Support Professional
Shillington, PA, 03/2015 - Current
  • Monitored progress and documented patient health status changes to keep care team updaed.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Developed rapport to create safe and trusting environment for care.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Maintained clean, safe and well-organized patient environment.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Assisted with daily living activities, running errands and household chores.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each client.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
Taher, Inc. - Server
Coleman, WI, 03/2009 - 03/2015
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Answered customers' questions, recommended items and recorded order information.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Served [Type], [Type] and [Type] beverages and offered refills.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Processed orders and sent to kitchen employees by [Action].
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Texas Roadhouse - Server, Bartender, Shift Leader, LSM
City, STATE, 03/2003 - 03/2009
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Created incentive programs and contests to support and award top performers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Cultivated warm relationships with regular customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Regulated pricing, inventory count and supply during shift hours.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Orchestrated numerous social functions, including private parties, business meetings and formal engagements.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Improved and applied social media marketing strategies to increase patronage.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Consulted with managers to organize special events and promotions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Solved customer challenges by offering relevant products and services.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
St. Mary's Home Health Care - Certified Nurses Assistance (CNA)
City, STATE, 02/2006 - 05/2008
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.

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Resume Overview

School Attended

  • Central Piedmont Community College
  • Hunter Huss High School

Job Titles Held:

  • Direct Support Professional
  • Server
  • Server, Bartender, Shift Leader, LSM
  • Certified Nurses Assistance (CNA)

Degrees

  • High School Diploma

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