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Direct Support Professional Resume Example

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DIRECT SUPPORT PROFESSIONAL
Summary

Devoted to helping patients living with mental illnesses adapt to hospital environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities.

Capable Direct support specialist with solid background working with all individuals. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive, service-oriented and observant.

Committed Healthcare professional bringing years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.

Detail-oriented Home Care professional adept in offering client assistance with daily living activities, transportation and overall well-being. Offering years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care.

Reliable Care Provider with years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Dedicated to patient safety and wellness.

Caring individual dedicated to providing top level care for patients and support of medical professionals. Stay calm in stressful situations with goal-oriented mindset and proven history. Knowledgeable about all patients and treatments.

Nursing Home Administrator with a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies. Specialist in Medicaid statutes and management information systems Committed to long term care industry.

Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency.

Skills
  • Client documentation
  • Knowledge of state regulations
  • Behavior redirection
  • Administering medication
  • Client safety and first aid
  • Community activities
  • Compassionate client care
  • Care plan management
  • Quality program protocols
  • CPR and BLS certified
  • ELNEC training (End-Of-Life-Care)
  • Talent in obtaining/charting vital signs
Experience
04/2019 - CurrentAbilene State Supported Living CenterAbilene, TX
Direct Support Professional
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to patients.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Completed data entries in charts and logbooks to document client progress.
  • Transported client to doctor's appointments and to complete other related errands.
  • Monitored clients' progress to report necessary changes.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
  • Maintained professionalism in emergency situations, assisting staff members in actions and monitoring patients.
  • Documented current patient information to update supervising, including vital signs, behaviors and eating habits.
04/2017 - 05/2019Exxon MobilClyde, TX
Shift Leader
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Trained newly hired employees on equipment and created training manual for all to use as reference guide.
  • Mentored team members on techniques necessary to complete job tasks.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines to keep products within tight tolerances.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Determined efficient work schedules for team on basis to keep project moving and each shift properly staffed.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Established solid working relationships with peers, and managment through effective communication skills.
08/2013 - 03/2014Denny's Restaurants Franchise AssociationCanton, TX, TX
Waitress
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Carried 8 to 10 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained accuracy while handling payments of up to $500, giving change and printing receipts with system.
  • Prepared salads and appetizers to back up kitchen staff.
  • Increased sales of key menu items through effective upselling.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Inspected restrooms for cleanliness and availability of supplies 4 times per shift.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 60%.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked order accuracy and food quality before delivering to customers.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in -compartment sink.
  • Served average of 250 patrons daily at family style restaurant with consistent recommendations for exceptional service.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Education and Training
Abilene, TX
Some College (No Degree) in Medical AssistingCisco Junior College
05/2005Clyde, TX
High School DiplomaClyde High School
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Resume Overview

Companies Worked For:

  • Abilene State Supported Living Center
  • Exxon Mobil
  • Denny's Restaurants Franchise Association

School Attended

  • Cisco Junior College
  • Clyde High School

Job Titles Held:

  • Direct Support Professional
  • Shift Leader
  • Waitress

Degrees

  • Some College (No Degree) in Medical Assisting
    High School Diploma

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