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Direct Support Professional Resume Example

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DIRECT SUPPORT PROFESSIONAL
Professional Summary

Assistant manager with over 5 years of experience and outstanding performer in customer service within sheetz. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of the hospitality business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks and day to day operations and training in TCF (Total Customer Focus) Motivated to learn, grow and excel.

Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Extensive understanding and treatments for clients.

Passionate about supporting clients and dealing with mental health concerns such as bipolar disorder and low functioning individuals. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to individuals. Bringing top-notch multitasking, organizational and conflict management skills.

Skills
  • EMR / EHR
  • Care plan assessment
  • Behavioral Management
  • Meal Planning and Preparation
  • Medication Administration
  • Patient Bathing
  • Emotional Support
  • Customer service
  • Problem resolution
  • Relationship development
  • Organization
  • Communications
  • Budgets
  • Community integration
  • First Aid and Safety
  • Patient Assessments
  • Patient Care
  • Bathing
  • Developmental Disabilities
  • Direct Patient Care
  • First Aid/CPR
  • Supervision
  • Team management
  • Project organization
  • Team building
Work History
11/2018 to Current
Direct Support ProfessionalCommunity Services Group – Sunbury, PA
  • Promoted health and wellness in psychiatric clients by providing caring emotional support and encouragement.
  • Consulted with different healthcare disciplines to offer important mental health support to clients.
  • Updated patient files with current information about vitals, behaviors and other data relevant to clients treatment planning.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.
08/2018 to 11/2018
Assistant ManagerYankee Candle – Selinsgrove, PA
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Met or exceeded monthly sales goals as team leader by up to [Number]%.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
04/2013 to 08/2018
Assistant ManagerSheetz – Selinsgrove, PA
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Managed 5 supervisors and 8-10 sales associates successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Interviewed, hired and trained 10 plus sales associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
11/2019
GED
Harrisburg Area Community College - Harrisburg, PA
Associate in Veterinary Science: Veterinary Medicine Penn Foster Career School - Scranton, PA
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Resume Overview

Companies Worked For:

  • Community Services Group
  • Yankee Candle
  • Sheetz

School Attended

  • Harrisburg Area Community College
  • Penn Foster Career School

Job Titles Held:

  • Direct Support Professional
  • Assistant Manager

Degrees

  • GED
    Associate in Veterinary Science : Veterinary Medicine

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