Direct Support Professional Resume Example Hope Haven, Inc.

DIRECT SUPPORT PROFESSIONAL

Summary

Personable and dedicated Customer Service Representative with extensive experience in the work industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience

04/2018 - CurrentHope Haven, Inc. - Direct Support ProfessionalStorm Lake , IA

Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to [Type] patients.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Enhanced patient wellbeing by supporting participation in recreational activities.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Supported and encouraged psychiatric patients to promote health and wellness.
Helped patients adjust to hospital routines and thrive in structured environments.
Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
Maintained clean and well-organized environment to promote client happiness and safety.
Monitored and reported clients' progress.
Documented client progress in charts and logbooks.
Facilitated best care by developing strong and trusting rapport with patient.
Improved patient outlook and daily living through compassionate care.
Monitored client's well-being, safety and comfort under direction of physician.
Administered necessary medications as directed by care plan.
Supervised medication administration, personal hygiene and other activities of daily living.
Transported clients to doctor's appointments and other related errands.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Devised and maintained office systems to efficiently deal with paper flow.

02/2016 - 04/2018Boyd Gaming, Inc. - Cashier, Sales Mulvane , KS

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed returned items in accordance with store policy.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Assisted with purchases, locating items and signing up for rewards programs.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Helped customers find specific products, answered questions and offered advice.
Double-checked work orders and customer requests before packing.
Entered shipment details into database.
Inspected and reported or repaired damaged cargo.
Verified shipping labels as orders came in.

07/2012 - 06/2015Golden Corral - Cashier, Waitress, LineCity , STATE

Maintained consistent quality and high accuracy when preparing identical dishes every day.
Helped customers find specific products, answered questions and offered advice.
Kept stations stocked and ready for use to maximize productivity.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Assisted with purchases, locating items and signing up for rewards programs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Skills

Healthcare
Crisis Management
Behavior redirection
Compassionate client care
Client documentation
Coordination skills
Proper phone etiquette
Client satisfaction
Report creation
Business development understanding
Quality control
Technologically savvy

Data evaluation
Adaptive team player
Materials transport
Retail sales customer service
Inbound and outbound calling
Conflict mediation
High-energy attitude
Product organization
Freight operations
Problem-solving abilities
System implementation
In-store support

Education and Training

04/2015Ashley ValleyCityGED

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Direct Support Professional Resume Example

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