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Direct Support Professional Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Cellular industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Energetic and reliable Customer Service Rep well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Verizon standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Flexible Customer Service Rep with 5 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Tech Support, and Billing standards and best practices.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in Verizon solutions.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Credit card payment processing
  • Report creation
  • Adaptive team player
  • Inbound and outbound calling
  • Retail sales customer service
  • Problem-solving abilities
  • Promotional support
  • Call center experience
  • Courteous demeanor
  • Business development understanding
  • Conflict resolution
  • Product organization
  • Customer relations
  • High-energy attitude
  • Shipping and receiving understanding
  • Active listening
Experience
08/2018 to Current Direct Support Professional Bridgesmn | Anoka, MN,
  • Helped patients adjust to everyday activities, and routines and thrive in structured environments.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to 3 patients.
  • Documented current patient information to update supervising everyday medical stats including vital signs, behaviors and eating habits.
  • Administered medications, and vital signs daily.
  • Completed data entries in charts and logbooks to document client progress.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered all necessary medications as directed by care plan.
  • Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
  • Emotionally supported numerous of patients, monitoring changes in behavior for potentially dangerous changes.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
01/2015 to 02/2018 Customer Service Representative Investar Holding Corporation | Lake Charles, LA,
  • Assisted approximately 50 or more customers each day with billing and tech support questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded revenue objectives by promoting Verizon services to customers during service, account and sales follow-up calls.
01/2014 to 07/2016 Customer Service Representative Investar Holding Corporation | Mamou, LA,
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Worked with managers to develop service improvement initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Assessed customer needs and upsold products and services to maximize appliance sales.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
Education and Training
Expected in 05/2003 High School Diploma | Mattie T Blount High School, Eight Mile, AL GPA:
Expected in | Buisness Miles College, Fairfield, AL GPA:
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Winner of the Alorica Employee of the Quarter” Award, September 2017.
  • Routinely helped as many as 50 plus customers each day in a high-volume retail outlet.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Certifications
  • Customer Service Professional Certificate
  • Customer Service Representative Certificate

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Mattie T Blount High School
  • Miles College
Job Titles Held:
  • Direct Support Professional
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • High School Diploma
  • Some College (No Degree)

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