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Direct Support Professional Resume Example

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DIRECT SUPPORT PROFESSIONAL
Summary

Reliable Care Provider with 2 years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Focused dedication to patient safety, wellness and happiness. Reliable team member with 3 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at quickly and accurately ringing up sales.

Skills
  • Client documentation
  • Case management experience
  • Knowledge of state regulations
  • Quality program protocols
  • Compassionate client care
  • Community activities
  • Behavior redirection
  • Client safety and first aid
  • Team building
  • Project organization
  • Organization
  • Supervision
  • Communications
  • Planning and coordination
Experience
Company Name | City, StateDirect Support Professional11/2018 - Current
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Monitored and reported clients' progress.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Documented client progress in charts and logbooks.
  • Administered necessary medications as directed by care plan.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Transported clients to doctor's appointments and other related errands.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Company Name | City, StateCashier08/2018 - 01/2019
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
Company Name | City, StateManager-in-Training06/2017 - 07/2018
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Company Name | City, StateCashier04/2016 - 03/2017
  • Informed customers of final bill tab and processed form of payment.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Monitored and counted food stock and supplies to reorder on time.
  • Organized food items on serving trays and in carry-out packages.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Washed, peeled, cut and measured recipe ingredients.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education and Training
Pennsauken High School | City, StateHigh School Diploma
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Resume Overview

School Attended

  • Pennsauken High School

Job Titles Held:

  • Direct Support Professional
  • Cashier
  • Manager-in-Training

Degrees

  • High School Diploma

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