direct support professional resume example with 4 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
I have excellent customer service skills and can usually deescalate a bad situation...
Excellent driving record
Skills
Care Planning
Needs Assessment
Personal Service
Problem Identification
CPR Certification
Caring Companionship
Decision Making
Excellent customer service skills
Till balancing
Have managed up to 14 employees
Experience
Direct Support Professional, 01/2018 - 01/2021 Wingspan Life Resources – Inver Grove Heights, MN,
Tracked and reported clients' progress based on observations and conversations.
Followed care plan and directions to administer medications.
Supervised medication administration, personal hygiene and other activities of daily living.
Enhanced patient wellbeing by supporting participation in recreational activities.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Documented current patient information to update vital signs, behaviors and eating habits.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Developed schedules to help patients adjust to hospital routines and thrive in structured environments.
Documented client progress in charts and logbooks.
Improved patient outlook and daily living through compassionate care.
Served meals and assisted immobile or disabled individuals with eating.
Assisted client with personal hygiene, mobility and transportation.
Prepared food and helped patients eat to support healthy nutrition.
Monitored health and well-being of clients and reported significant health changes.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Recorded client status progress and challenges in logbooks and reports.
Kept detailed records of patient care, health progress, medication administration and changes in health or other conditions.
Checked mail, shopped for groceries and handled bill payments.
Assisted patients with bladder and bowel needs by helping to restroom...
Cared for wounds by changing bandages, dressings and binders to promote healing.
Maintained clean and well-organized environment for client happiness and safety.
Transported clients to doctor's appointments and errands.
Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .
Utilized own personal vehicle or company vehicle to deliver newspapers to subscribers.
Delivered newspapers to business and residential customers on assigned route.
Greeted customers, neighbors and others when completing paper route responsibilities to maintain positive relationships.
Assembled newspapers with insert materials to prepare for delivery.
Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
Arrived at main facility to pick up newspapers and loaded up car to begin daily delivery route on time.
Drove vehicle and safely dropped or threw rolled and packaged newspapers to customer homes and businesses.
Used cell phone to review GPS maps to navigate new areas.
Picked up unsold newspapers from over [Number] contracted vendors.
Convenience Store Cashier, 01/2017 - 05/2017 ConocoPhillips – City, STATE,
Collected cash, check and credit card payments from customers and balanced cash drawer after each shift.
Maintained clean, customer-focused environment in-store to deliver exceptional customer experiences.
Delivered prompt, efficient and courteous customer service to create loyal, repeat business.
Resolved customer complaints and concerns with courteous, friendly and caring approach.
Checked and verified vendor deliveries for order accuracy and product quality.
Forecasted, ordered and stocked merchandise to maintain appropriate inventory levels.
Processed cash and credit payments for gasoline, food and other merchandise.
Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
Monitored self-service gasoline pumps, helping customers with operation.
Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Coordinated store keyholder work, moved displays inside and outside, summarized daily sales and reconciled cash on hand.
Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
Trained several new cashiers and supervised work during training period.
Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
Education and Training
Certificate : Corrections, Expected in 08/2003 - College of Legal Arts - Portland, OR GPA: Status -
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