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Direct Support Professional Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Passionate about supporting patients in group home environments dealing with mental health concerns such as mental and physical. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Competent{ D.S.P} with demonstrated success in helping individuals. Proficient in common medical procedures, recreational planning and techniques for promoting patient and staff safety. Discerning, well-organized and respectful of patient needs. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Compassionate D.S.P possessing gentle touch and caring attitude centered on treating all with dignity and respect. Expertise in behavioral and physical. Collaborative team player with strong clinical and interpersonal skills. Available 40+ hours per week, including weekends and evenings. Experienced non-medical Care Provider offering 9 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Skills
  • Patient Assessments

  • Care plan assessment

  • First aid and safety

  • Community integration

  • Direct Patient Care

  • Meal planning and preparation

  • Verbal and written communication skills

  • Lifting 50 pounds when necessary

Skills

Patient Assessments

:

Care plan assessment

:

First aid and safety

:

Community integration

:

Direct Patient Care

:

Meal planning and preparation

:

Verbal and written communication skills

:

Lifting 50 pounds when necessary

:
Work History
01/2013 to Current
Direct Support Professional Res-Care, Inc. Martinsburg, WV,
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Updated patient files with current information about vitals, behaviors and other data relevant to direct support professional treatment planning.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Supervised daily activities and provided assistance when needed.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Remained alert to problems or health issues of clients and competently responded.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Guided patients to restroom, refreshing and changing to support bladder and bowel relief requirements.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
09/2009 to 06/2021
Security Officer Res-Care, Inc. Mcdonough, GA,
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Authorized entrance papers and granted or denied entrance to building.
  • Moved throughout facility and among customers to remain aware of any developing security situations, including breakins and property damage.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Checked and verified photo identification prior to granting facility access.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to 12 emergencies weekly.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Oversaw premises, including entry and exit of up to 60 employees and visitors daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
06/2008 to 06/2021
Warehouse Worker Macy's Roseville, MN,
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
  • Wrapped pallets in shrink wrap prior to loading.
  • Updated daily logs with regular shift activities and incident details.
  • Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Used forklifts and pallet jacks to relocate products.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
12/2002 to 06/2007
Customer Service Representative C.H. Robinson Worldwide, Inc. Chicago, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Leveraged sales expertise to promote Cars for rental and capitalized on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Expected in 05/2012
High School Diploma:
Horizonte Salt Lake City - Salt Lake City, UT,
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Horizonte Salt Lake City
Job Titles Held:
  • Direct Support Professional
  • Security Officer
  • Warehouse Worker
  • Customer Service Representative
Degrees
  • High School Diploma

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