Direct Support Professional Resume Example Passavant

DIRECT SUPPORT PROFESSIONAL

Summary

Detail-oriented direct support professional skilled in assisting clients with daily living activities, transportation and maintaining overall well-being. Offering 14 years of healthcare experience, including monitoring clients with mental health and developmental disabilities and adhering to patient care plans. Holds superior record of patient dedication and commitment by promoting comfort and quality care.

Dedicated individual experienced in working with patients suffering from autism, Down's syndrome intellectual disabilities Talented at assisting patients with daily living tasks, including [Personal care and daily living skills Committed to improving overall patient well-being and health through personal care and interactive engagement.

Skills

Community activities
Healthcare
Client safety and first aid
Health Services
Transportation
Case management experience
Client documentation
Compassionate client care
Knowledge of state regulations
Care plan management
Nutrition
Behavior redirection

Crisis Management
Proper phone etiquette
Business correspondence
Spreadsheet management
Housekeeping
Administrative support specialist
Wound care
Client satisfaction
Medication administration
Meal preparation
Coordination skills

Experience

Direct Support Professional
Pittsburgh, PAPassavant /Dec 2006 to Current

Documented current patient information to update supervising Regional program director ,including vital signs, behaviors and eating habits.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Supported and encouraged psychiatric patients to promote health and wellness.
Administered medications, collected specimens to assist with diagnostic and treatment protocols.
Enhanced patient wellbeing by supporting participation in recreational activities.
Supervised medication administration, personal hygiene and other activities of daily living.
Transported clients to doctor's appointments and other related errands.
Documented client progress in charts and logbooks.
Improved patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Prepared food and helped patients eat to support healthy nutrition.
Liaised between doctors and patients about care plans, progress and changing health conditions.
Assisted patients with bladder and bowel needs by verbal reminders or helping to restroom, [
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Checked mail, shopped for groceries

Home Based Program Coordinator
Pittsburgh, PAPassavant Memorial Homes/Jun 2010 to Mar 2020

Recruited top talent through interviews and personnel recommendations.
Maximized employee retention by creating positive work environment.
Coordinated and monitored performance and quality of all programs and services.
Completed quarterly and yearly reports.
Wrote recommendations for exceptional employees.
Supervised staff for the home based program,
Created and implemented policies
Payroll, billing and accounts payable and receivable.
Performed project coordination to prepare meeting minutes, reports and spreadsheets.
Managed daily communications with staff on schedules and overviews, program updates and announcements.
Observed program activities, collected data, created reports and presented findings to management.
Oversaw day-to-day activities, including organizational leadership, recruitment, office maintenance and supply and inventory management.
Prioritized tasks to meet timelines for policy and program initiatives.
Stayed up to date on procedures to maintain nonprofit status and accurately file taxes.
Communication with clients , staff families and partners through communication and prompt follow-up to questions and concerns.
Answered telephone inquiries and processed incoming and outgoing mail.
Managed program budgets, organizational budgets
Payroll, Kronos
Scheduling
Isp meetings

Bartender
Champion, PASeven Springs Mountain Resort/Dec 1990 to Jun 2006

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Monitored patrons to keep alcohol consumption at designated levels.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Prepared mixed drinks and poured wine, beer and nonalcoholic beverages
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Upsold customers from shelf to premium brands to help boost sales.

Waitress
Champion, PASeven Springs Mountain Resort/Dec 1980 to May 2006

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Education and Training

High School DiplomaConnellsville Area Senior High SchoolMay 1981Connellsville, PA

Resume Overview

Companies Worked For:

Passavant
Passavant Memorial Homes
Seven Springs Mountain Resort

School Attended

Connellsville Area Senior High School

Job Titles Held:

Direct Support Professional
Home Based Program Coordinator
Bartender
Waitress

Degrees

High School Diploma

Direct Support Professional Resume Example

Resume Score: 80%

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