LiveCareer-Resume

direct support professional resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Passionate about supporting patients in environments dealing with mental health concerns. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.

Competent Direct support professional with demonstrated success in helping individuals with developmental disabilities. Proficient in common medical procedures, recreational planning and techniques for promoting patient and staff safety. Discerning, well-organized and respectful of patient needs.

Well-rounded Personal Care Aide with experience assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and task. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

Skills
  • First Aid and Safety
  • Behavioral Management
  • State Regulations Knowledge
  • Meal Planning and Preparation
  • Patient Care
  • Medication Administration
  • Cleaning
  • Meal Preparation
  • Rehabilitation
  • Bathing
  • Patient Management
  • Developmental Disabilities
  • Emotional Support
  • EMR / EHR
  • Care plan assessment
  • Community integration
  • Cooking meals
  • Errands
  • Interior decorating
  • Light cleaning
  • Schedule Management
  • Staff collaboration
Work History
Direct Support Professional, 08/2020 to Current
Hope Haven, Inc.Sibley, IA,
  • Maintained clean, safe and well-organized patient environment.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented vitals, behaviors and medications in client medical records.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Maintained appropriate filing of personal and professional documentation.
  • Monitored and assisted residents through individual service plans.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Retail Sales Associate, 05/2016 to 08/2020
Fast Retailing Co LtdSanta Clara, CA,
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Reported to work early, checked low inventory, and learned sales or special offerings.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Skilled using cash register, including processing sales discounts and refunds.
  • Greeted customers entering store and promoted sales or special programs.
  • Maintained clean sales floor and straightened and faced merchandise.
Direct Support Professional, 06/2018 to 07/2020
Hope Haven, Inc.Pipestone, MN,
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Updated patient files with current information about vitals, behaviors and other data relevant to Job title treatment planning.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained clean, safe and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored and assisted residents through individual service plans.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained appropriate filing of personal and professional documentation.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Documented vitals, behaviors and medications in client medical records.
  • Remained alert to problems or health issues of clients and competently responded.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
Sales Associate, 10/2017 to 08/2018
Sunset GrownSalinas, CA,
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
Education
General Education : , Expected in 05/2016 to Rich East - Park Forest, IL,
GPA:
: Psychology , Expected in to Central State University - Wilberforce, OH
GPA:
Associate Of Applied Science: Biology, Expected in to Prairie State College - Chicago Heights, IL
GPA:
Additional Information

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Resume Overview

School Attended

  • Rich East
  • Central State University
  • Prairie State College

Job Titles Held:

  • Direct Support Professional
  • Retail Sales Associate
  • Direct Support Professional
  • Sales Associate

Degrees

  • General Education
  • Associate Of Applied Science

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