Direct Support Professional resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Successful manager and leader with 10 years of experience most concentrated in customer service and support with 8 years of management experience, including a mid- level position. I've become an expert at providing relevant information and options to effectively resolve issues, maximize customer satisfaction and employee work performance. I'm a talented and experienced team player, leader, and manager offering abilities in interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote productivity and improvement in both customer and individual service and needs of the business.

  • Interpersonal
  • Coaching
  • Documentation
  • Microsoft, Excel, PowerPoint, Word
  • Problem solving skills
  • Scheduling, Staffing, Recruitment
  • Organizational in orders to prioritize
  • Ability to interact effectively
  • Training and mentoring
  • Management
  • Relationship building and retention
  • Customer service
  • Administrative tasks
  • Verbal and written communication
Work History
Direct Support Professional, 08/2016 - Current
Hope Haven, Inc. Spencer, IA,
  • Encouraged and supported people on a daily basis to help strengthen their problem solving skills in residential settings.
  • Provided transportation assistance to appointments, social events, as well as outings using company owned vehicle.
  • Helped individuals to develop and maintain positive interpersonal relationships with their peers, their families, as well as people within their community.
  • Documented and completed up to 8 entries daily for individuals, using software systems as well as books to document accurately reporting patient progress.
  • Remained alert to problems as well as health issues of clients and competently responded.
  • Participated in team meetings.
  • Supervised daily activities providing assistance as needed.
  • Administered prescribed medication, provided basic first aid, CPR, or physical interventions to people as needed.
  • Recognized and reported abnormalities and/or changes in patients' health status to manager.
  • Worked to improve and consistently enhance patient lives through effective and compassionate care.
  • Maintained clean, safe, well-organized patient environment.
  • Planned, prepared, served meals according to prescribed diets.
Direct Support Professional / Assistant Manager, 07/2020 - 12/2020
Firstservice Residential Trinity, TX,
  • Provided oversite to ensure Direct Support Professionals (DSP) were trained; preparing to meet needs of individuals.
  • Supervised/ managed up to 8 staff
  • Accomplished onsite training as well as day to day coaching for mentoring of DSPs.
  • Evaluated employees performances daily.
  • Assisted with staff scheduling and shift assignments to ensure safety and that minimum staffing patterns were met at all times.
  • Collaborated with manager to provide direct supervision, ongoing staff development, and education to employees to maintain daily operations.
  • Reviewed all documentation to ensure all required documentation for billing was present and accurate .
  • Conducted individual and group meetings as needed.
  • Delivered daily, weekly, monthly reports within team to ensure all staff were on board with new procedures along with the standard of the agency
  • Followed up with staff as well as individuals of residential site to identify satisfaction along with improvements of the site and its environment.
  • Held responsibility for daily management along with compliance with Personally Managed Funds (PMF).
  • Audited needs of facility as well as individuals weekly.
Manager, 08/2011 - 03/2019
Against All Odds City, STATE,
  • Managed all cashier operations such as processing cash, checks, and credit card transactions.
  • Managed/ supervised up to 8 staff daily
  • Prioritized multiple tasks
  • Evaluated and monitored employees performances daily.
  • Set standards and assigned specific tasks to employees
  • Recommended changes as needed for store and implemented them.
  • Recruited, train, and supported new employees
  • Conducted on going training for current employees to improve work performances and growth.
  • Followed up with employees in areas of improvements; Effectively training and coaching sales associates throughout the store.
  • Followed up with customers to ensure satisfaction and/or assistance
  • Resolved customer concerns as needed.
  • Resolved employee concerns as needed.
  • Set standards of customer satisfaction
  • Ensure customers were met, greeted and assisted in a timely and professionally manner.
  • Developed, and delivered daily, weekly, and monthly reports to employees to improve work and satisfactory of customers.
  • Trained and communicated policies to sales associates and customers in regards to payments, exchanges, and returns.
  • Supported store manager with preparing documents and outlines for meetings with staff.
  • Conducted employee meetings
  • Administered all point of sale opening and closing procedures.
  • Replenished floor stock based on inventory tracking system to ensure availability for customers.
BBA: Business Administration, Management, Expected in 12/2020
Bryant & Stratton College - Buffalo, NY,
AA: Business Administration, Expected in 08/2018
Bryant & Stratton College - Buffalo, NY
  • CPR, Community Services For Every1 - 2020
  • First Aid, Community Services For Every1 - 2020

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Resume Overview

School Attended

  • Bryant & Stratton College
  • Bryant & Stratton College

Job Titles Held:

  • Direct Support Professional
  • Direct Support Professional / Assistant Manager
  • Manager


  • BBA
  • AA

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