Direct Support Professional Resume Example
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DIRECT SUPPORT PROFESSIONAL
Professional Summary
Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Extensive understanding of patients. Passionate about supporting patients in all types of environments dealing with mental health concerns and disablities. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients.
Skills
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Work History
02/2020 to 07/2020Direct Support ProfessionalMary T Inc. | Bel Air , MD
- Supervised daily activities and provided assistance when needed.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
12/2018 to 04/2020Human Services TechnicianForsyth County, North Carolina | Winston Salem , NC
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Acted as mandatory reporter of abuse in confidential and conscious manner.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Worked with clients to improve life choices and maximize benefits of programs.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Maintained excellent attendance record, consistently arriving to work on time.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Supervised daily activities and provided assistance when needed.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
06/2016 to 06/2018Therapy AssistantDepartment Of Veterans Affairs | Cobb , GA
- Helped improve fine motor, visual perception and sensory processing skills.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Educated patients and families on conditions, treatments and home exercises.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
07/2014 to 02/2018WaitressBluegreen Resorts | Centerville , OH
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted great service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Checked identification to enforce age regulations for alcoholic beverages.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used cash registers and credit card machines to cash out customers, handling up to $200 in cash per event.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
05/2013High School DiplomaMarshall Senior High School, City
No Degree | Early Childhood EducationRasmussen College, City
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Resume Overview
School Attended
- Marshall Senior High School
- Rasmussen College
Job Titles Held:
- Direct Support Professional
- Human Services Technician
- Therapy Assistant
- Waitress
Degrees
- 05/2013 High School Diploma
No Degree | Early Childhood Education
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