direct support manager resume example with 2+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Detail-oriented Direct Support Manager passionate about facilitating excellent patient care. Adept at implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Ambitious student pursuing a Bachelors Degree for Human Resources. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Outgoing and friendly with strong drive to succeed.

  • Patient relations
  • Personnel management
  • Patient safety
  • Staff supervision
  • Team building
Education and Training
Grand Canyon High School Grand Canyon, AZ Expected in Associate of Applied Science : Human Resources - GPA :
Edison State Community College Piqua, OH Expected in : Medical Transcription - GPA :
Piqua High School Piqua, OH Expected in 06/1996 High School Diploma : - GPA :

CPR and first aide certified

Certified to pass meds in Ohio

Keystone Human Services - Direct Support Manager
Pittsburgh, PA, 1-25-20 - Current
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Communicated with patients with compassion while keeping medical information private.
  • Led and motivated 5 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Facilitated peer-to-peer conflict resolution.
  • Directed daily operations at facility caring for more than 4
  • individuals.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive 5 changes.
Brown & Brown, Inc. - Front Desk Receptionist
Seattle, WA, 01/2019 - 12/2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Documented and routed business correspondence to manage office paperwork.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
  • Sorted incoming mail and directed to correct personnel each day.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Determined needs of visitors and provided information or solutions.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Entered data in [Type] software to keep records of resident trust and medical information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Crossnore School & Children's Home - Dietary Aide
Crossnore, NC, 02/2021 - Dec2019
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Cleaned and maintained dining room during and after each meal service.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Stocked food and other supplies for main kitchen and units as needed.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
  • Assisted staff in preparing food for 100+ individuals as assigned.
  • Recognized as Employee of the several times for outstanding performance and team contributions.
  • Promoted from Direct Support Professional to Direct Support Manager, in less than 2 months

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Resume Overview

School Attended

  • Grand Canyon High School
  • Edison State Community College
  • Piqua High School

Job Titles Held:

  • Direct Support Manager
  • Front Desk Receptionist
  • Dietary Aide


  • Associate of Applied Science
  • Some College (No Degree)
  • High School Diploma

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