Direct Service Professional Lead Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly dedicated and compassionate individual seeking a challenging position that will utilize a variation of skills and knowledge Dedicated nursing professional with [Number] years of experience in providing compassionate patient care to individuals in [Type] settings. Proven talents in [Area of expertise] and [Area of expertise]. Proficient in cultivating positive relationships with patients and caregivers to implement patient care objectives.

  • Activities of Daily Living ADLs
  • Specimen Collection
  • Patient Observation
  • Patient Positioning and Transporting
  • Conditions Reporting
  • Performance Monitoring
  • Attentive to People
  • Client Records Management
  • CPR Certification
  • Personal Hygiene Assistance
  • Diet and Nutrition
  • Decision Making
  • Incapacitation care
  • Bedside Care
  • First Aid Certification
  • Patient Ambulation
  • Sound Judgment
  • Clear Communication
  • Caring Companionship
  • Team Collaboration
  • Supportive Personality
  • Relationship Building
  • Social Perceptiveness
  • Incontinence Care
  • Safety Compliance
  • Vitals Monitoring and Documentation
  • Medication Administration
  • Documentation and Recordkeeping
  • Mobility Assistance
  • Injury Prevention
Work History
09/2018 to 06/2021
Direct Service Professional Lead Capital Senior Living Perrysburg, OH,
  • Provide supportive services to individuals with developmental disabilities in their home.
  • Maintain financial records for the individuals and the agency.
  • Maintain medication administration records and ensure that prescriptions are updated.
  • Ensure that outings and activities are being scheduled and attended.
  • Communicate/consult with all outside providers.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Monitored and assisted residents through individual service plans.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Maintained appropriate filing of personal and professional documentation.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
  • Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Scheduled and accompanied clients to medical appointments.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Conferred with [Job title] to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Documented vitals, behaviors and medications in client medical records.
11/2014 to 07/2015
Residential Transition Center Case Manager The Next Door City, STATE,
  • Provided case management of residents residing in the TND-Nashville Residential Transition Center.
  • Contributed to weekly treatment team to assessed client progress and concerns.
  • Assisted residents in the formation of an individual treatment/recovery plan to identify and ensure the completion of short-term and long-term goals.
  • Updated transition plan and coordinated provision of services to meet the primary, urgent needs of women upon their immediate release from incarceration.
  • Communicated with BOPP officers to ensure residents accountability.
  • Facilitated various orientation and community groups on a weekly basis.
  • Assisted with random alcohol and drug screening of participants.
  • Ensured timely and professional documentation.
  • Ensured that all policies and procedures of TND, Inc.
  • Are followed at all times.
  • Attended scheduled meetings with TND.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Worked with different disciplines to provide cohesive care to patients.
08/2010 to 04/2013
Care Partner Vanderbilt Children's Hospital City, STATE,
  • Pediatric Hematology and Oncology.
  • Provided age appropriate patient care under the supervision of a Registered Nurse.
  • Obtained and maintained the integrity of specimens in accordance with the hospitals policies and procedures and physician's orders.
  • Performed procedures and treatments as requested.
  • Maintained patient/family safety.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill].
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Provided basic patient care and treatment, such as administering [Type] tests, taking temperature and blood pressure and dressing wounds.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Identified and reported unsafe situations to [Job title] to maintain adherence to safety protocols.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Collaborated with [Job title] on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
11/2004 to 07/2009
Supported Housing Supervisor Park Center Inc City, STATE,
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Performed client assessments and developed treatment plans.
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Utilized [Technique] to support clients in meeting therapeutic goals.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
  • Developed team communications and information for meetings.
  • Collaborated with [department or management] to achieve [result].

Supervised group homes for mentally ill and/or dual diagnosed adults

· Ensured that state licensure, HUD, TennCare and United Way standards were met

· Reviewed referrals for housing placement

· Conducted pre-placement interviews at psychiatric/correctional facilities

· Completed initial required paperwork for insurance approval

· Completed intake paperwork upon new resident placement

· Supervised direct care staff

· Performed Human Resource tasks during the hiring process (reviewed applications, conducted interviews, completed background checks, completed pre-hire drug screens, completed all new hire paperwork, and trained all new direct care staff)

· Assisted residents with locating other supportive services

· Assisted residents with finding safe, affordable, permanent housing options

  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
Expected in 08/2021
Diploma of Practical Nursing: Practical Nursing
Tennessee College of Applied Technology - Nashville - Nashville, TN
Expected in 12/2001
Bachelor of Science: Psychology
Tennessee State University - Nashville, TN,

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Resume Overview

School Attended
  • Tennessee College of Applied Technology - Nashville
  • Tennessee State University
Job Titles Held:
  • Direct Service Professional Lead
  • Residential Transition Center Case Manager
  • Care Partner
  • Supported Housing Supervisor
  • Diploma of Practical Nursing
  • Bachelor of Science

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