Direct Service Professional Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Compassionate direct service provider with experience providing support to individuals with disabilities. Able to foster supportive relationships and provide great service by leveraging strong communication and interpersonal skills. Successful at managing personal plans and organizing activities to help clients achieve goals. Offering skills and ten years of caregiving excellence to individuals with disabilities. Executive-level Business Manager and entrepreneur with experience running start-up business for eight years. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication, and team-building skills. Likeable personality and customer-focused background coupled with an expertise in management.

  • Activities of daily living assistance
  • Care plan assessment
  • QuickBooks
  • Staff Management
  • Sales
  • Budgeting
  • Community integration
  • Mandatory reporting
  • Bookkeeping
  • Business Planning
  • Inventory Control
Sandusky High School Sandusky, Expected in High School Diploma : - GPA :
Firelands College Huron, Expected in : - GPA :
Jacksonville Community College Jacksonville, NC, Expected in : - GPA :
Work History
Volunteers Of America - Oregon - Direct Service Professional
Portland, OR, 09/2011 - Current
  • Helped develop, implement and optimize clients plans and goals through an Individual Support Plan.
  • Helped determine possible vocations and build application documents.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
  • Maintained impeccable records for each client and daily instructional activities.
  • Offered training on personal hygiene and grooming skills, including showering, brushing teeth and shaving.
  • Managed processing of all client billing while monitoring waiver budgets through Medicaid.
  • Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
  • Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Helped to integrate clients in local community by teaching important social and work-related skills.
  • Educated clients about important nutritional habits and how to plan healthy meals.
  • Helped clients to identify challenges and set goals.
  • Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
Owner - Owner and Operator of Smith Properties
City, STATE, 01/1995 - Current
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
The Better Half Diner/ Joe Sundae - Restaurant Owner
City, STATE, 06/2001 - 03/2011
  • Supervised daily activities of restaurant and 15 employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Worked with kitchen managers to improve recipes for dishes, cutting costs and decreasing waste.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Maintained updated knowledge of local competition and restaurant industry trends to stay on top of the Sandusky area.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
O E Meyer Company - Hospital Medical Customer Service Representative
City, STATE, 06/1996 - 04/2001
  • Forged and nurtured relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Entered orders into a computer database system.
  • Created and maintained detailed database to develop promotional sales.
  • Assisted 75 customers on average per day by answering questions, responding to inquiries and handling telephone requests.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Handled high-volume paperwork and collaborated with the vice president and shipping department to resolve invoicing and shipping problems.
  • Educated customers about billing, payment processing and support policies and procedures.

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Resume Overview

School Attended
  • Sandusky High School
  • Firelands College
  • Jacksonville Community College
Job Titles Held:
  • Direct Service Professional
  • Owner and Operator of Smith Properties
  • Restaurant Owner
  • Hospital Medical Customer Service Representative
  • High School Diploma

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