direct service aide resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • MSDS knowledge
  • Customer service
  • Sanitization techniques
  • Supply inventory management
  • Team building
  • Problem resolution
  • Supervision
  • First Aid/CPR
  • Advanced MS Office Suite knowledge
  • Scanning and copying
  • Scheduling and calendar management
  • Organization
  • Insurance billing
06/2020 to Current
Direct Service Aide Seven Hills Foundation Woonsocket, RI,
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Reported concerns to case manager to maintain optimal care for all client needs.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered necessary medications as directed by care plan.
  • Assisted residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Observed and reported changes in clients' physical condition and behavior.
  • Demonstrated flexibility to work as needed per patient requirements.
10/2019 to Current
Respite Worker Mohave Community College Southern Campuses, AZ,
  • Established good rapport with clients and family members by being cheerful and efficient.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Created safe environment, preventing falls and accidents.
  • Observed and reported changes in clients' physical condition and behavior.
  • Motivated clients to perform physical exercise according to age and abilities.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Promoted monthly events and activities to increase participation and revenue.
02/2020 to 07/2020
Student Services Technician Imperial Valley College City, STATE,
  • Efficiently Answered more than 100 daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Check and replay emails from main website to provide back up support to Financial Aid team.
  • Coordinated with marketing team to publish accrual Financial Aid information on website and other marketing materials.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized Banner to compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Managed variety of tasks, including resume review, interview and hire student workers.
  • I had to transition my worked from main office to home due to COVID-19 pandemic emergency, I was able to set up well and continue working efficiently without any problem.
  • I demonstrated my fast learning skills because I could adapt myself really fast and I trained work-study students for the new home work.
02/2013 to 09/2020
Work Study Student Assistant Imperial Valley College City, STATE,
  • Greeted office visitors, provided information and directed to appropriate personnel for maximum team efficiency.
  • Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
  • Adhered to strict security protocols to protect confidentiality of all data.
  • Met incoming guests and clients, offering immediate assistance.
  • Stocked materials in organized and useful manner.

• Scanned all paper from each school year in alphabetical order.

• I help students to learn how to fill out their applications for FAFSA, BOG Fee waiver and CalGRANT.

  • Manage appropriate copies of confidential information from students.
  • Scan and in put in the system all the confidential information too.
  • Help one by one special need students with their FAFSA application and explain in an understandable and property information.

• keeping office area neat and tidy

Education and Training
Expected in 09/2011 to to
Imperial Valley College - Imperial, CA
Expected in 07/2017 to to
Associate of Arts:
Imperial Valley College - Imperial, CA
Expected in to to
: Medical Assisting
Imperial Valley College - Imperial, CA

I was able to finish the Medical Assistant Certificate at Imperial Valley College. I graduated with 180 hours of front and back office service experience at Clinicas De Salud De El Pueblo, in Brawley, Ca.

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Resume Overview

School Attended

  • Imperial Valley College
  • Imperial Valley College
  • Imperial Valley College

Job Titles Held:

  • Direct Service Aide
  • Respite Worker
  • Student Services Technician
  • Work Study Student Assistant


  • GED
  • Associate of Arts
  • Some College (No Degree)

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