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Direct Care Staff Resume Example

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DIRECT CARE STAFF
Summary

Energetic, motivated Person with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.

Kindhearted healthcare aide with 6 years in home nursing care. Accurate when administering treatments and medications

Skills
  • AS/400
  • Administrative support specialist
  • Client satisfaction
  • Medication administration
  • Cash management experience
  • Meal preparation
  • Spreadsheet management
  • Proper phone etiquette
  • First Aid/CPR
  • Housekeeping
  • Communications
  • Process improvement
  • MS Office
  • Customer service
  • Supervision
  • Team building
  • Planning and coordination
  • Problem resolution
  • Organization
  • Business operations
Experience
04/2016 to Current
Direct Care StaffCentex ARC － Mexia, TX
  • Assisted MHMR patients with Independent living, closely monitoring conditions and safety.
  • Kept detailed records of patient care, everyday progress, medication administration and changes in health or other conditions.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Assisted patients with personal care by bathing, dressing and grooming.
  • Coordinated daily documentation for each patient, including care provided, responses and disposition.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
06/2008 to Current
HairstylistUNV Hair Salon － Mexia, TX
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Set pricing structures according to market analytics and emerging trends.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Supervised performance of two workers with goals of improving productivity, efficiency and cost savings.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
  • Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with every day maintenance.
  • Employed curling and straightening styling techniques for ethnic hair types.
04/2013 to 03/2016
Correctional Officer 03Boyd Unit － Teague, TX
  • PrisonDetected potential threats and quickly defused conflicts.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Maintained correct physical head count at all times.
  • Supervised inmates during day-to-day activities.
  • Maintained appropriate control, security and well-being over those detained.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Inspected cells and conducted random searches of common areas.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Attended regular trainings and maintained appropriate certifications.
  • Assisted in restraining violent and unruly inmates.
  • Conducted internal security checks to ascertain inmate safety.
  • Promoted safety, order and functionality of Prison facility.
08/2004 to 05/2005
CashierBrookshire's Food & Pharmacy － Grosbeck, TX
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
Education and Training
05/2007
CosmetologyVogue Beauty Academy － Waco, TX
Some College (No Degree): PsychologyNavarro College － Mexia, TX
05/1998
High School DiplomaWortham High School － Wortham, TX
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Resume Overview

Companies Worked For:

  • Centex ARC
  • UNV Hair Salon
  • Boyd Unit
  • Brookshire's Food & Pharmacy

School Attended

  • Vogue Beauty Academy
  • Navarro College
  • Wortham High School

Job Titles Held:

  • Direct Care Staff
  • Hairstylist
  • Correctional Officer 03
  • Cashier

Degrees

  • Cosmetology
    Some College (No Degree) : Psychology
    High School Diploma

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