LiveCareer-Resume

direct care staff resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Skills
  • Food shopping
  • Maintenance
  • Daily living activities
  • Housekeeping
  • Budgeting
  • Social skills
  • Care plan management
  • Behavior redirection
  • Knowledge of state regulations
  • Case management experience
  • Client documentation
  • Proper phone etiquette
  • Meal preparation
  • Coordination skills
  • Medication administration
  • Medical appointments
  • Cash handling accuracy
  • Excellent communication skills
  • Strategic planning
  • Negotiation Tactics
  • Sales development
  • Team player mentality
  • Outgoing personality
  • Reliable and punctual
  • Inventory control procedures
  • Dispute mediation
  • Documentation and recordkeeping
  • Customer- and service-oriented
  • Effective customer upselling
  • Sales Techniques
  • Quality control
  • Issue resolution
  • Improvement plan knowledge
  • Licensed Level 1 Medication Aide
  • CPR, AED, and First Aid certified
Experience
Direct Care Staff, 05/2021 to Current
Bios CorporationMoore, OK,
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Entertained or read aloud to clients to improve mental health and alertness.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted with client personal care needs to foster independence and well-being.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Liaised with supervisor to review cases and improve care.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Shift Leader, 01/2021 to 05/2021
TacocabanaSeguin, TX,
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Assisted with performance reviews to identify areas of improvement.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assessed reports and adjusted workflows to realign with targets.
  • Improved daily operational plans, developed production schedules and optimized task flow.
Direct Care Staff, 02/2020 to 10/2020
Bios CorporationYukon, OK,
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Administered medications or treatments as directed by physician or nurse.
  • Applied clean dressings, stockings or support bandages under direction of nurse or physician.
  • Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Entertained or read aloud to patients to improve mental health and alertness.
  • Transported clients to doctor's appointments and errands.
Server, 01/2017 to 01/2020
Applebee'sDurango, CO,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
Education and Training
Bachelor of Science: Information Technology, Expected in 12/2024 to Western Governors University - Salt Lake City, UT
GPA:
GED: , Expected in 05/2016 to Southwestern Illinois College - Granite City, IL
GPA:

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Resume Overview

School Attended

  • Western Governors University
  • Southwestern Illinois College

Job Titles Held:

  • Direct Care Staff
  • Shift Leader
  • Direct Care Staff
  • Server

Degrees

  • Bachelor of Science
  • GED

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