direct care staff resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

As a direct care staff member with 2 years of experience caring for up to 3 patients per shift, I came into the position with no experience and became a trusted and reliable member of the company. I coordinated with physicians, nurses and other staff to offer excellent medical, physical and social support and create seamless experience for patients and families. In retail and food service, I proved myself to be exemplary within weeks, and I'm confident in my ability to aqquire new skills and complete the work asked of me.

I've now been with the Clinical Resource Hub in VISN 20 since October 2022, and I have faith my leads and coworkers would endorse me for future positions.

  • Oracle Cerner software
  • Legacy Vista software
  • Excel
  • PC and Mac software
  • Communication and Research
  • Proven to be reliable in leadership positions
  • CPR Certification
  • Supportive Personality
  • Time Management
  • Decision Making
  • Attentive to People
  • Critical Thinking
Work History
Advanced Medical Support Assistant, 10/2022 to Current
Familylinks, , Boise, ID

Full-time, GS-6

  • Used Legacy Vista and Cerner to maintain and record patient data and generate reports.
  • Built positive rapport with patients to make patients feel comfortable with the VHA.
  • Verified and updated clinical records and demographics.
  • Scheduled appointments for patients with the Clinical Resource Hub.
  • Mailed patient appointment letters.
  • Worked various organizational projects.
  • Provided support for coworkers where applicable.
DIRECT CARE STAFF, 02/2020 to Current
Life Time Fitness, ,

Part-time, 32hrs/wk

  • Administer bedside or personal care, such as ambulation or personal hygiene assistance
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
  • Transport clients to locations outside the home, such as to physicians' offices or on outings
  • Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Administered medication as directed by physician.
  • Entertained or read aloud to patients to improve mental health and alertness.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented vitals, behaviors and medications in client medical records.
  • Evaluated client progress toward established annual and quarterly goals.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and assisted residents through individual service plans.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
SERVER, 01/2021 to 09/2022
Coca-Cola Bottling Co. Consolidated, ,

Part-time, 20hrs/wk

  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
CASHIER, 01/2019 to 02/2020
Freddy's Frozen Custard And Steakburgers, ,

Part-time, 16hrs/wk

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments,
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Supervise others and provide on-the-job training
  • Compile and maintain non-monetary reports and records.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Associate of Arts: English Literature, Expected in 05/2023 to College of Western Idaho - Boise, Idaho,
High School Diploma: , Expected in 05/2020 to Boise Senior High School - Boise, Idaho,

GPA: 3.4

  • Member of Speech and Debate team

ServSafe Certification

CPR Certified

Medication Administration Certification


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Resume Overview

School Attended

  • College of Western Idaho
  • Boise Senior High School

Job Titles Held:

  • Advanced Medical Support Assistant


  • Associate of Arts
  • High School Diploma

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