Direct Care Professional resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all Paychex has to offer.
Skills
Report preparation
Credit card processing
Order Fulfillment
Money handling abilities
Staff education and training
Key stakeholder relationship building
Good listening skills
Administrative support
Professional telephone demeanor
Retail store support
Service recommendations
Product knowledge
Keyboarding
Written and oral communication
Sales expertise
Complaint resolution
Inbound and Outbound Calling
Stock management
Strategic sales knowledge
Creative problem solving
POS systems expert
Account management
Multi-line phone talent
Documentation and reporting
Customer service
Microsoft Office
Database Management
Work History
02/2020 to CurrentDirect Care ProfessionalSeven Hills Foundation | North Kingstown, RI,
Developed rapport to create safe and trusting environment for care.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Conferred with Regional manager to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Transported patients daily via wheelchair to and from rehabilitation and daily activities.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Maintained frequent supervision of residents unable to call for assistance.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Determined specific needs and provided most appropriate level of services for patient well-being.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Built strong relationships with clients to deliver emotional support and companionship.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Worked to improve and enhance patient lives through effective and compassionate care.
Provided safe mobility support to help patients move around personal and public spaces.
Helped clients manage money, pay bills and shop for groceries or personal items.
Shopped for groceries regularly in order to keep house stocked with necessities.
Kept close eye on client vital signs, gave medication reminders and tracked behaviors to keep healthcare supervisor well-informed.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Kept close eye on behavior and emotional responses of clients, consulting with other caregivers, aids and supervisiors to address concerns and protect each person from any harm.
Worked to improve and enhance patient lives through effective and compassionate care.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Maintained clean, safe and well-organized patient environment.
Checked vital signs on a daily basis or a few times a day depending on patients needs and contacted the nurse, family and my supervisor regarding any patient health concerns or behavioral changes.
Supervised daily activities and provided assistance when needed.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Provided patients with assistance in completing such tasks as opening mail, paying bills, doing the grocery shopping, effectively reducing daily burden on family members.
Cooked tasty, nourishing meals for patients with diabetes, high cholesterol and food allergies to promote better nutrition.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Kept close eye on client vital signs, and tracked behaviors to keep healthcare supervisor well-informed.
Maintained frequent supervision of residents unable to call for assistance.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
06/2020 to 07/2020Hotel/Resort Front Desk ReceptionistCamp Recovery | Batesville, MS,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Promoted local entertainment and sporting events and offered details to assist patrons.
Kept accounts in balance and ran daily reports to verify totals.
Collaborated with housekeeping and maintenance team members to handle guest requirements from check-in through check-out.
Entered customer data and updated information whenever patrons changed rooms. Programs used: Opera and Jonas
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Oversaw fast-paced front desk operations at busy Resort facility with as many as 140 nightly guests.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sorted mail and other important data promoting quick delivery of all messages to recipients.
06/2017 to 02/2020Direct Care WorkerPublic Partnerships | City, STATE,
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided safe mobility support to help patients move around personal and public spaces.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Monitored and assisted residents through individual service plans.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Scheduled and accompanied clients to medical appointments.
Worked to improve and enhance patient lives through effective and compassionate care.
Documented vitals, behaviors and medications in client medical records.
Ran errands for customers, including shopping, and picking up other necessities.
Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
Analyzed overall client performance and recommended adjustments to care plan goals.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Arranged transportation and accompanied patients to doctors' offices or errands.
Administered medication as directed by physician.
Remained alert to problems or health issues of clients and competently responded.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Developed rapport to create safe and trusting environment for care.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Kept clients engaged in social networks and communities.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Helped clients manage money, pay bills and shop for groceries or personal items.
Transported patients daily via wheelchair to and from rehabilitation and daily activities.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Determined specific needs and provided most appropriate level of services for patient well-being.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Planned, prepared and served meals and snacks according to prescribed diets.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
08/2004 to 08/2007Cashier/Customer Service RepresentativeDeb Shops | City, STATE,
Reviewed and resolved differences between accounting information and cash drawer.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Trained as cashier and provided back-up coverage to provide customers with optimal support.
Reviewed weekly sales circulars and monitored price changes.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Education
Expected in Associate of Science | Human ServicesPost University, Waterbury, CTGPA:
I had to take some time off due to family emergencies. I hope to return to finish my degree when the circumstances go back in order. '
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