direct care professional resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Reliable medical office professional offers over ten years of experience working in busy settings with high patient volumes. Tech-savvy and equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Skills
Client safety and first aid
Client documentation
Care plan management
Housekeeping
Meal preparation
Patient records administration
Insurance Verification
Medical recordkeeping
Multi-line phone operations
Patient scheduling
Multitasking
Experience
01/2016 to 07/2021Direct Care ProfessionalSupportive Concepts For Families | Reading, PA,
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Followed care plan and directions to administer medications.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Planned optimal meals based on established nutritional plans.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Engaged with patients and families to provide emotional support and daily living instruction.
Laundered clothing and bedding to prevent infection.
Reported concerns to nurse supervisor to promote optimal care.
Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Developed patient care plans with doctors and registered nurses.
Improved resident and staff engagement through group activities.
01/2017 to 04/2020Medical ReceptionistSt Luke's University Health Network | Orefield, PA,
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Straightened up waiting room to maintain neat and organized space.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
02/2005 to 01/2016Medical Administrative AssistantVeterans Administration | Hines, IL,
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Updated patient accounts and information daily.
Answered phone calls to provide assistance, information and medical personnel access.
Reached out to patients day before scheduled appointments to confirm times and instructions.
Completed registration quickly and cordially for all new patients.
Confirmed patient information, collected copays and verified insurance.
Conducted patient intake interviews to collect medical information and insurance details.
Managed physician calendar, including scheduling patient appointments and procedures.
Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
Directed patient flow during practice hours, minimizing patient wait time.
Organized, distributed and replenished office supplies to keep department running efficiently.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Reached out to patients to obtain payments and clear outstanding balances.
Coordinated admission processes and prepared medical records and agreement packets.
Scheduled radiology exams for patients.
Education and Training
Expected in 06/2004 to to High School Diploma | Our Savior of Lutheran, , GPA:
Expected in 05/2008 to to Associate of Arts | Long Island University, Brooklyn, GPA:
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