direct care professional resume example with 5+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Healthcare has always been my passion, but recently I've enrolled in school for healthcare administration. Working in a call center has giving me the another passion for the the office setting. I have enrolled in college for healthcare administration in order to utilize my current nursing credits for administration. Currently I'm enrolled in Healthcare administration with an BS, I look forward to see where this journey this me.
Skills
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Experience
07/2021 to Current Direct Care Professional Apis Management Services | PA, State,
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Medication administration, personal hygiene and other activities of daily living.
- Planned optimal meals based on established nutritional plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Cultivated relationships with residents to support happiness and emotional well-being.
04/2018 to 06/2021 Customer Service Representative Matthews International | Brooklyn, NY,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered numerous inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Worked with CSR to develop customer service improvement initiatives.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
12/2016 to 01/2018 Team Leader Printpack | Jackson, TN,
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
- Counted, sorted and stacked finished pieces for easy access.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Interviewed, hired and trained new quality customer service representatives.
- Offered constructive criticism regarding quality assurance on team phone calls.
06/2016 to 08/2018 Housekeeping Supervisor Aparium Hotel Group | Detroit, MI,
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Operated incinerators and trash compactors to dispose of garbage.
09/2021 to 10/2021 Call Center Customer Service Specialist Kelly Services | City, STATE,
- Managed customer expectations by clarifying needs, identifying options.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed customer account information to determine current issues and potential solutions.
- Resolved inquiries to consistently meet performance benchmarks.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Education and Training
Expected in 2023 | Healthcare Administration University of Phoenix, Tempe, AZ,
| Associate of Science Delta College , Saginaw, MI,
Expected in 04/2007 GED | Education And Training Connection, Saginaw, MI,
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Resume Overview
School Attended
- University of Phoenix
- Delta College
- Education And Training Connection
Job Titles Held:
- Direct Care Professional
- Customer Service Representative
- Team Leader
- Housekeeping Supervisor
- Call Center Customer Service Specialist
Degrees
- Some College (No Degree)
- Some College (No Degree)
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
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