A dedicated professional eager to create and implement successful strategies to improve organizational efficiency. With over 7 years of experience in the Banking and E-commerce industry, which has contributed to developing extensive skills and the ability to adapt to changing work environments and organizational needs. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Looking for an opportunity to contribute to a dynamic organization and leverage HR expertise in achieving business objectives.
Collaborated with entertainment talent scouts to pursue leads and pitch potential representation.
Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success.
Developed culture of clarity, commitment, and empowerment in partnership with HR and leadership.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Mentored local personnel on best practices and protocols to maximize productivity.
Handled client communications and led meetings, providing clear direction and consistent updates on design progress
Oversaw technical production and implementation of online creatives
Partnered closely with senior leadership and creative team to accumulate and disseminate best practices
Managed and mentored internal team of digital designers and extended team of regular freelance designers
Reached out to old accounts to initiate revenue streams with an 87% success rate
Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly
Wrote creative briefs and coached copywriters to develop compelling content
Fostered highly communicative, collaborative team culture on visual product projects
Digital Sales and Talent Acquisition Specialist, 12/2019 - 11/2021 Horace Mann Educators Corporation – , , Lagos, Nigeria, Lagos
Sourced and screened candidates for available roles and worked with hiring managers to coordinate interviews, offers and onboarding.
Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
Promoted increased focus on internal talent mobility and emerging talent across organization.
Made outbound calls to existing customers to upsell advertising packages.
Created and presented media and advertising packages to prospective customers.
Contributed to 70% growth in fiscal year by developing strong relationships with clients and up-selling additional services.
Increased sales average through prospecting for new business at networking events and cold calling.
Customer Service Executive, 12/2017 - 11/2019 Heritage Bank Plc – , , Lagos Nigeria, Lagos
Described and provided bank's product, policies and service details to walk-in customers upon inquiry on benefits and advantages.
Applied compliance trainings in AML/FRAUD to recognize possible risk and prevent future business loss.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
Developed working relationships with internal and external customers while assisting with account management duties.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
Marketed additional products and services complementing customers' current offerings and adding value.
Trained 5 new recruits on CRM, Account opening, Finacle, BVN registration, filing, and bank's product, techniques and procedures to enhance across-the-board customer service and better meet company service demands.
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