Digital Sales And Talent Acquisition Specialist resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Website, Portfolio, Profiles
Professional Summary

A dedicated professional eager to create and implement successful strategies to improve organizational efficiency. With over 7 years of experience in the Banking and E-commerce industry, which has contributed to developing extensive skills and the ability to adapt to changing work environments and organizational needs. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Looking for an opportunity to contribute to a dynamic organization and leverage HR expertise in achieving business objectives.

  • Project Management
  • Interpersonal, Technical, Communication
  • Time management
  • Strategic HR
  • Talent Acquisition & Management
  • Analytical and Critical Thinking
  • Report Preparation and Analysis
  • Product knowledge
  • Microsoft Office
  • Corporate Standards, Persuasion, Negotiation
  • Relationship building
  • Database Maintenance
Work History
Creative Resources Manager, 01/2022 - 09/2022
Avnet, Inc. , , Lagos, Nigeria
  • Collaborated with entertainment talent scouts to pursue leads and pitch potential representation.
  • Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success.
  • Developed culture of clarity, commitment, and empowerment in partnership with HR and leadership.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Handled client communications and led meetings, providing clear direction and consistent updates on design progress
  • Oversaw technical production and implementation of online creatives
  • Partnered closely with senior leadership and creative team to accumulate and disseminate best practices
  • Managed and mentored internal team of digital designers and extended team of regular freelance designers
  • Reached out to old accounts to initiate revenue streams with an 87% success rate
  • Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly
  • Wrote creative briefs and coached copywriters to develop compelling content
  • Fostered highly communicative, collaborative team culture on visual product projects
Digital Sales and Talent Acquisition Specialist, 12/2019 - 11/2021
Horace Mann Educators Corporation , , Lagos, Nigeria, Lagos
  • Sourced and screened candidates for available roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
  • Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
  • Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Created and presented media and advertising packages to prospective customers.
  • Contributed to 70% growth in fiscal year by developing strong relationships with clients and up-selling additional services.
  • Increased sales average through prospecting for new business at networking events and cold calling.
Customer Service Executive, 12/2017 - 11/2019
Heritage Bank Plc , , Lagos Nigeria, Lagos
  • Described and provided bank's product, policies and service details to walk-in customers upon inquiry on benefits and advantages.
  • Applied compliance trainings in AML/FRAUD to recognize possible risk and prevent future business loss.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
  • Marketed additional products and services complementing customers' current offerings and adding value.
  • Trained 5 new recruits on CRM, Account opening, Finacle, BVN registration, filing, and bank's product, techniques and procedures to enhance across-the-board customer service and better meet company service demands.
  • Managed irate customers.
Customer Experience Analyst, 05/2016 - 12/2017
Zeta Web Nigeria , , Lagos, Nigeria, Lagos
  • Consecutively led the experience center to the top rank in customer satisfaction bank-wide.
  • Provided seamless banking experience to over 3000 customers through active engagement, and complaint resolution
  • Wrote grammatically sound documents and presentations and crafted messages at right level.
  • Reported high level of data quality metrics to staff and management.
  • Triaged and resolved complaint requests via CRM, engaging with teams to resolve disputes.
  • Provided proactive and highly responsive communications.
  • Produced detailed and relevant reports for use in making business decisions.
  • Gathered, documented and modeled data to assess business trends. Collected, organized and modeled data using Microsoft Excel.
  • Created and optimized records management strategies to coordinate and protect information.
  • Leveraged on-site observation and personal surveys to identify customer needs, and team/individual strengths.
  • Strengthened customer filing systems to enhance efficiency and minimize labor requirements.
  • Compiled survey data and gave professional presentations highlighting finds and recommended optimizations.
Vendor Sourcing Executive, 12/2014 - 04/2016
Company Name , , Lagos Nigeria, Lagos
  • Developed productive relationships with key account holders.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Drove sales growth in products area by conceptualizing ideas for employee engagement on the E-commerce platform.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assessed areas of service concern and developed improvement plans.
Master of Science: Strategic Human Resource Management & Development, Expected in 12/2023
University of Denver - Denver, CO
Bachelor of Science: Sociology, Expected in 11/2014
Bowen University, Iwo - Nigeria,
  • SHRM-CP Certification (in view - 2023)
  • Professional Certificate in Customer Service and Relationship Management - Training 2020
  • Cisco Certified Network Associate (CCNA) - Aptech Meridian Solutions - Training 2013

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Resume Overview

School Attended

  • University of Denver
  • Bowen University, Iwo

Job Titles Held:

  • Creative Resources Manager
  • Digital Sales and Talent Acquisition Specialist
  • Customer Service Executive
  • Customer Experience Analyst
  • Vendor Sourcing Executive


  • Master of Science
  • Bachelor of Science

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