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digital product manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Diligent product manager offering 10+ years of industry success, including product roadmap development, market research and data analysis. Skilled in identifying opportunities to maximize revenue. Strategic with a proven history of superior market penetration and product launch prowess

Certifications

Digital Product Management: Modern Fundamentals

Issuing Organization: University of Virginia

Verification: https://coursera.org/share/0ac6a2a2d7312a1b829dfcb264249357

Project Management Professional (PMP®) Certification

Issuing Organization: Project Management Institute

Expires Apr 2025

Verification: https://certification.pmi.org/registry.aspx

Certified ScrumMaster (CSM®)

Issuing Organization: Scrum Alliance

Verification: http://bcert.me/suxooluip

Managing an Agile Team

Issuing Organization: University of Virginia on coursera

Verification: https://coursera.org/share/11f30fe756775134141d9eee8f6eb5d6

Skills
  • User Journeys, Story Maps, User Stories
  • Product Strategy & Roadmaps
  • ROI Analysis
  • A/B Testing
  • Google Analytics
Education and Training
Gujarat University Gujarat | INDIA INDIA, Expected in Bachelor of Business Management : Accounts & Business Management - GPA :
Harrisburg University of Science And Technology Harrisburg, PA, Expected in Master of Science : Information System Engineering & Management - GPA :
Experience
Walmart - Digital Product Manager
Kasson, MN, 10/2020 - Current
  • Driven all aspects of the product discovery process, including user experience studies and quantitative and qualitative analysis, to establish vision, strategy, and a backlog of problems, opportunities, and hypotheses.
  • Estimated business values using ROI, NPV, and Cash flow methods and customer experience impact using customer satisfaction scores, surveys, and market analysis to define a prioritized long-term roadmap
  • Successfully deployed quick and hassle-free return and exchange experience for digital platforms, resulting in 7M+ in annual revenue retention, a 12% increment in re-purchase rate, and a 30% increment in post-purchase NPS.
  • Used online shopper's engagement data to power in-store clienteling activities to create data-driven marketing outreach with personalized product recommendations that resulted in 40% improvements in clienteling-influenced in-store sales.
  • Spearheaded machine learning drive product recommendations and user-generated content integration on digital channels, resulting in a 20% to 30% improvement in online conversion rate.
  • Formulated a process to regularly monitor leading and lagging customer engagement metrics on a weekly basis to help prioritize targeted enhancements and address critical issues on time.
  • Closely collaborated with engineering, production, marketing, and sales teams to ensure the on-time delivery of key outcomes.
Rentokil Initial - Product Manager
Elmsford, NY, 02/2020 - 09/2020
  • Closely collaborated with the product leadership during the discovery phase to establish cost and timeline and formulate quarterly prioritization.
  • Successfully orchestrated efforts of e-commerce re-platforming to salesforce commerce cloud involving multiple departments, stakeholders, and systems through managing dependencies and ensuring effective communication throughout the life cycle of the re-platforming.
  • Heavily Involved in vendor selection and contract negotiation processes for payment services.
  • Effectively ran scrum ceremonies such as sprint planning, daily stand up sessions, sprint demo, backlog grooming sessions and retrospective retrospective meeting
T-Mobile - Product Manager
New Orleans, LA, 02/2015 - 01/2020
  • Partnered with key stakeholders to define product vision, strategy and translated into outcome driven quarterly and yearly roadmap.
  • Regularly prioritize a product backlog using Reach, Impact, Confidence, and development Complexity based scoring method.
  • Successfully led strategically significant e-commerce product of the year, "Responsive web design," to merge mobile and desktop backend infrastructure, which resulted in a 20% increment in mobile traffic compared to the previous year.
  • Led A/B test-driven prioritization approach to incorporate data-driven development and improve the learning process
  • Involved in implementing key e-commerce site features such as a loyalty reward program, gift registry & Warranty services, which significantly increased customer retention & re-purchase rate by 11%.
  • Led discovery and delivery of organic site search upgrade initiative to integrate machine learning capabilities to produce the most relevant search results to keywords; this resulted in improved year-over-year search page visits by 40%
  • Successfully delivered in-house SEO implementation initiative, which resulted in a yearly vendor cost saving of $2 million.
  • Collaborated with the finance team to upgrade the sales and revenue reporting system upgrade.
Core10 - Product Owner
Nashville, TN, 02/2013 - 01/2015
  • Collect, analyze & document detailed system requirements for ecommerce channels through workshops, questionnaires, surveys, brainstorming sessions, and a workflow analysis.
  • Translated business requirements in 10+ deliverables such as user stories, use cases, functional specification, work or process flow, data flow diagrams
  • Generated requirement matrix to map requirement with test cases trace the validation status on a single document
  • Conducted 5+ level of testing including user acceptance, regression, functional, integration, and performance to verify stakeholder's requirement are met
  • Provided technical expertise to client in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
  • Created and managed requirement traceability matrix to track requirement status from inception through production
  • Facilitated initial project & product discovery sessions and assist the development of project scope
  • Developed statement of work document, service level agreement and various contractual document as a part of vendor and procurement management process.

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Resume Overview

School Attended

  • Gujarat University Gujarat | INDIA
  • Harrisburg University of Science And Technology

Job Titles Held:

  • Digital Product Manager
  • Product Manager
  • Product Manager
  • Product Owner

Degrees

  • Bachelor of Business Management
  • Master of Science

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