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Digital Library/Human Resources Information Specialist Resume Example

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DIGITAL LIBRARY/HUMAN RESOURCES INFORMATION SPECIALIST
Professional Summary

Outgoing customer service liaison with over 4 years of experience providing customers with above-par assistance in many different settings such as office, lounge, retail, and food services. Strong interpersonal skills and a very responsible team player. Motivated to maintain customer satisfaction and contribute to company success.

Specializes in specific project management, proven multitasking abilities and committed to maintaining professional relationships with clients to increase profitability and drive business results. Focused on surpassing expectations and driving team success!

Skills
  • Office Administration
  • Data entry
  • Sorting and labeling
  • Managing clubhouse facility
  • Food and Beverage assistance
  • Guest satisfaction assurance
  • Personable and friendly communications
  • Interpersonal confidence
  • Computer proficient
  • Retail store support
  • Money handling abilities
  • Strategic sales knowledge
  • Stocking and replenishing
  • Complaint resolution
  • Multi-line phone talent
  • Needs response
  • Procurement
  • Area Maintenance
  • VIP service orientation
  • Guest Satisfaction
  • Quick learner
  • Administrative support
  • Quality control
  • Team-oriented
  • Safe food handling
  • Service industry background
  • Strong communication skills
  • Table setting
  • Computer-literate
  • PR strategy development
  • Social media marketing
  • Event planning
  • Strategic corporate guidance
  • Creative and innovative
Work History
Public Relations Specialist, 01/2020 to Current
Bandera Mexican Grill – Kennesaw, GA
  • Increased revenues and supported business goals by developing public relations strategies and campaigns
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends
  • Contributed ideas to concept development, strategic planning and business operations
  • Designed and implemented strategic business plan objectives
  • Developed innovative marketing and PR strategies
  • Supplied marketing expertise to all company departments
  • Promote the organization by writing or selecting publicity material and releasing it through various communications media
  • Respond to requests for information or designate another appropriate spokesperson to inform the public
  • Run multiple social media outlets as well as physically visit locations in order to promote business expansion
Digital Library/Human Resources Information Specialist, 01/2019 to Current
Southern Union Conference Of Seventh-day Adventist – Peachtree Corners, GA
  • The Southern Union Library/Information Resources (SU-LIR)/ Program serves as a support to in-house library/media centers of Pre-K - 8 schools, and secondary schools (grades- 9-12) throughout the Southern Union Conference
  • Gathered and utilized diverse technologies for modern and more effective education
  • Tracked loans of media equipment and materials
  • Monitored projects to ensure that tasks were correctly completed and that expected milestones were being met
  • Organized library catalog, supplies, equipment and records
  • Oversaw total library program, including media, catalog and instructional areas
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Server/Hostess, 01/2016 to 05/2020
Jordan's Lounge – Kennesaw, GA
  • Kept tables clean and ready for next guests
  • Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Cultivated positive guest relations by managing information and orchestrating speedy seating's
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • • Talented in preparing buffet areas by ensuring that all necessary food and beverage items are presented in an appealing manner
  • Providing above-par customer services to guests in a VIP lounge setting
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Childcare Provider, 08/2016 to 05/2017
Trinity Baptist Church – Madison, AL
  • Consulted with families to discuss activities and behaviors of each child
  • Developed lessons and activities to promote children's physical and emotional development
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content
  • Created safe and engaging learning environment for groups of diverse children with various learning styles
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations
Courtesy Clerk, 05/2014 to 08/2014
Kroger – Roswell, GA
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
Education
High School DiplomaGreater Atlanta Adventist Academy - Atlanta, GA
Bachelor of Science: Communications/Public RelationsSouthern Adventist University - Collegedale, TN
Bachelor of Science: Communications/Public RelationsOakwood Adventist University - Huntsville, AL
Bachelor of Science: Communications/Public RelationsKennesaw State University - Kennesaw, GA
  • Currently in progress.
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Resume Overview

Companies Worked For:

  • Bandera Mexican Grill
  • Southern Union Conference Of Seventh-day Adventist
  • Jordan's Lounge
  • Trinity Baptist Church
  • Kroger

School Attended

  • Greater Atlanta Adventist Academy
  • Southern Adventist University
  • Oakwood Adventist University
  • Kennesaw State University

Job Titles Held:

  • Public Relations Specialist
  • Digital Library/Human Resources Information Specialist
  • Server/Hostess
  • Childcare Provider
  • Courtesy Clerk

Degrees

  • High School Diploma
    Bachelor of Science : Communications/Public Relations
    Bachelor of Science : Communications/Public Relations
    Bachelor of Science : Communications/Public Relations

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